Customer Service Advisor

Summary: RDO Equipment Co. is an industry-leading company focused on providing exceptional customer experiences in the equipment sector. As a Customer Service Advisor, you will build strong relationships with customers, promote product support sales, and deliver tailored solutions to meet their needs. Responsibilities: - Build Strong Customer Relationships: Develop and maintain strong, long-term partnerships with customers across your assigned territory to support their operational success - Drive Product Support Sales: Promote and sell maintenance services, repair parts, extended warranties, and other solutions that maximize customer uptime and business performance - Deliver Customer Solutions: Identify customer needs and provide tailored recommendations backed by a solid understanding of products and services - Stay Informed: Represent the company on-site, including occasionally testing or operating equipment as needed to support customer needs - Collaborate & Grow: Work closely with internal teams, participate in meetings and training, and continuously develop your skills and knowledge Required Qualifications: - Strong Communication Skills: Ability to clearly communicate, build trust, and effectively engage with customers and internal teams - Technical & Product Aptitude: Willingness and ability to learn product knowledge and basic technical information to support customer solutions - Customer Service Mindset: A commitment to delivering excellent service and consistently meeting or exceeding customer expectations - Professionalism & Teamwork: Ability to represent the company positively while maintaining strong working relationships with peers and leadership - Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship Required Skills: Sales, Product Knowledge Benefits: Guaranteed base salary plus commissions., Company truck, reinforcing company pride and representing the RDO brand., Training and development, as well as opportunities to grow within the organization., A comprehensive benefits package that supports your well-being., Team outings: We regularly attend events and doing things together outside of work., Great team atmosphere: Everyone is willing to help out when needed. Monthly events like chili cook-offs, a Christmas party and a pumpkin carving contest., Team member perks: Ice Cream Wednesdays and Hot Dog Fridays. Food trucks/snow cone trucks in the heat of the summer., Safe environment: Management and team members look out for the safety of others in the shop and around equipment., Equipment variety: We work on and with a lot of different kinds of machines, this is especially a perk for our technicians., Emphasis on training: Training and development are big deals here; every technician has the opportunity to become a capstone technician., Customer & association events: Team building events with customers and associations.