League Operations Coordinator - RCX Sports Foundation

The RCX Sports Foundation works to develop, promote, and implement diversity and inclusion in youth sports as the non-profit arm of RCX Sports. The foundation focuses on expanding youth sports opportunities so all children can experience athletics in a safe, welcoming, and inclusive environment. No child’s circumstance in life should ever keep them from the lifelong benefits of sports. Sports for all. As a League Coordinator for you RCX Sports Foundation you will support the daily operations of multiple youth sports leagues operating NFL FLAG, Jr. NBA/Jr. WNBA Leagues, MLS GO, USTA Youth Tennis, or NHL Street leagues. You will be responsible for ensuring all leagues are organized and maintained in order to provide a high-quality experience for our customers. Duties & Responsibilities: • Coordinate the daily operations of RCX Sports Foundation youth sports leagues and maintain quality standards set by the foundation and our partners • Organize league calendar and schedule dates for your region's leagues (season dates, coaches' meetings, tournaments) • Ensure accuracy and completion of field rentals, league agreements, and corresponding payments • Execute and oversee team formation process, including setup and maintenance of the online registration system • Maintain regular communication with Customer Service Representatives to handle customer issues and prepare league communications • Collaborate with RCX Sports People Operations team to hire, onboard, train, and support on-site staff members for your assigned leagues • Coordinate with external partners for on-site personnel and event needs, including officials' assignors, league photographers, and other contacts essential for successful game day operations • Support league expansion by analyzing weekly performance, developing participation goals, creating solutions for customer satisfaction, and increasing player retention • Prepare regular field, registration, and customer service reports for regional management • Perform additional League Operations tasks to support the foundation as assigned Education & Experience: • Bachelor's Degree from an accredited university (Bachelor's in Sports Management or related field preferred) • At least 1 year of professional customer service and league operations experience with proven success in addressing customer concerns promptly • Excellent written and verbal communication skills with ability to build authentic, collaborative relationships with internal and external partners • Demonstrated ability to think critically under pressure while managing multiple tasks across various systems with different deadlines • Highly organized and detail-oriented approach • A passionate commitment to improving the accessibility and inclusivity of youth sports Additional Position Details: • Travel Expectations: Less than 10% • Department: RCX Sports Foundation • Reports to: League Operations Manager • Supervisory Responsibilities: Seasonal, Part-Time, On-Site Staff • Work Schedule: Full-Time, Monday – Friday (schedule may vary in-season with weekend support needed) • Compensation Structure: Starting salary range $42,000/year - $44,000/year. Salary (Paid weekly), FLSA-Nonexempt (Overtime Eligible). Our pay grades are determined by role, level, location, and alignment with market data. This position is eligible for an annual discretionary bonus & benefits including: Medical, Dental, Vision, Life Insurance, Disability, 401(k), Paid Parental Leave, Unlimited PTO, Monthly Wellness Expense Reimbursement and additional voluntary benefits. • Location: Hybrid – Sylvan Lake, MI – This position will be a hybrid role working 2 days per week out of the RCX Sports office in Sylvan Lake, MI Benefits & Perks:  • Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period • Be Well: Expense up to $65 per month for health & wellness • Maximize Savings: Contribute to your 401k retirement savings with company matching • Be Comfortable: Enjoy a relaxed casual dress code • Take Time: Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave • Stay Connected: Work equipment (laptop and monitor) provided by RCX Sports plus, expense up to $350 towards the purchase of a personal use laptop, tablet, or computer   Equal Employment Opportunity Statement:    RCX Sports is proud to be an equal opportunity employer.  It is our policy to provide equal employment opportunities to all qualified applicants and team members without regard to their race, color, religion, sex, sexual orientation, age, national origin, disability, citizenship, veteran status, genetic information or any other status protected by applicable federal, state or local law. We will make reasonable accommodations when necessary for team members and applicants with disabilities or handicaps, provided the individual is otherwise qualified to perform the job's essential functions.  Likewise, RCX Sports will comply with all legal requirements relating to accommodating religious beliefs and practices.  If you believe that you require an accommodation, please contact Human Resources.    Applicants must be currently authorized to work in the United States on a full-time basis.    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.