Customer Service Account Coordinator ($21/hour - 2nd Shift)

Summary: Rapid Response Monitoring is a critical response center focused on saving lives and protecting homes and businesses. As a Customer Service Account Coordinator, you will handle client inquiries via phone, email, and fax, ensuring accurate and efficient service while working within the Data Entry Team. Responsibilities: - Receive inquiries from clients via phone, email, and fax - Triage and field questions from clients - Input contract information in our database - Implement client account transfers and verify changes - Ensure all client account entries adhere to jurisdictional regulations - Provide team members with proofreading, scanning, mailing, and other administrative support Required Qualifications: - High School diploma required, Associate's or equivalent military experience preferred - Attention to detail, with an ability to stay focused on assigned tasks - Basic computer and typing skills - Good communication - written and verbal, particularly on the phone - Many of our positions require an extra level of screening to obtain Department of Defense security clearance - Successfully clear drug screen and background check to meet industry and security licensing requirements Preferred Qualifications: - Data Entry experience is preferred Required Skills: Data Entry, Typing, Department of Defense security clearance Benefits: Annual salary increases and performance bonuses, Medical, Dental, Vision, and 401k, Paid vacation and sick time, Wellness program and wellness days off, Internal advancement opportunities