Rapid Response Monitoring→
Customer Service Account Coordinator ($21/hour - 2nd Shift)
Entry LevelOn-site
Location
New York
Salary
$44k–$44k/yr
Experience
Not specified
Posted
1 month ago
Skills
data entrytypingdepartment of defense security clearance
Job Description
Summary: Rapid Response Monitoring is a critical response center focused on saving lives and protecting homes and businesses. As a Customer Service Account Coordinator, you will handle client inquiries via phone, email, and fax, ensuring accurate and efficient service while working within the Data Entry Team.
Responsibilities:
- Receive inquiries from clients via phone, email, and fax
- Triage and field questions from clients
- Input contract information in our database
- Implement client account transfers and verify changes
- Ensure all client account entries adhere to jurisdictional regulations
- Provide team members with proofreading, scanning, mailing, and other administrative support
Required Qualifications:
- High School diploma required, Associate's or equivalent military experience preferred
- Attention to detail, with an ability to stay focused on assigned tasks
- Basic computer and typing skills
- Good communication - written and verbal, particularly on the phone
- Many of our positions require an extra level of screening to obtain Department of Defense security clearance
- Successfully clear drug screen and background check to meet industry and security licensing requirements
Preferred Qualifications:
- Data Entry experience is preferred
Required Skills: Data Entry, Typing, Department of Defense security clearance
Benefits: Annual salary increases and performance bonuses, Medical, Dental, Vision, and 401k, Paid vacation and sick time, Wellness program and wellness days off, Internal advancement opportunities
Benefits
Annual salary increases and performance bonuses
Medical, Dental, Vision, and 401k
Paid vacation and sick time
Wellness program and wellness days off
Internal advancement opportunities