Customer Success Representative

Summary: Radancy is a company that helps organizations attract and hire talent through cloud-based recruitment marketing solutions. As a Customer Success Representative, you will coordinate recruitment advertising campaigns, manage workflows, and ensure high-quality execution across digital media channels. Responsibilities: - Coordinate the setup, launch, and ongoing support of recruitment advertising campaigns across job boards, social media, and search platforms - Manage campaign requests and updates using internal and customer project management tools, ensuring work is tracked and completed on time - Support weekly campaign pacing updates, including job volume and spend levels - Assist with third‑party media execution, including deployment of creative assets, tracking tags, and campaign configurations - Submit and manage tickets required to activate, update, or troubleshoot recruitment media - Create media authorization documents to support advertising purchases - Track campaign inventory, budgets, and spend to ensure accurate documentation and alignment - Support client invoicing by preparing invoice documentation - Assist with monthly reporting by updating templates, inputting data, and performing quality checks - Review creative assets to ensure accuracy, quality, and alignment with brand guidelines - Coordinate feedback and revisions across internal teams, vendors, and customers - Support tracking tag audits and quality checks to ensure campaign activity is measured correctly - Flag issues or discrepancies and help coordinate resolution - Communicate campaign updates and next steps with customers via phone and email - Assist with day‑to‑day communications with advertising vendors and partners - Partner closely with Customer Success Managers and internal teams to ensure smooth execution and aligned messaging Required Qualifications: - 1–3 years of experience in customer support, media operations, digital marketing, advertising operations, or a related field - Strong organizational and time management skills with exceptional attention to detail - Comfort working with budgets, spreadsheets, and tracking documents - Experience using project management or workflow tools to manage tasks and deadlines - Clear written and verbal communication skills, including the ability to explain details simply - Ability to collaborate effectively with internal teams and external partners - A proactive mindset and willingness to learn new tools, platforms, and processes Required Skills: Customer support experience, Digital marketing experience, Project management tools Important Skills: Budget management, Clear communication skills Nice-to-Have Skills: Collaboration skills Benefits: Comprehensive medical coverage, with dental, vision and life insurance, Competitive 401(k) plan with employer matching, Unlimited flexible time off (FTO), World-class training that keeps you at the forefront of innovation