Business Analyst

Business Analyst Location: Utrecht Winthontlaan 1 This is what we offer you Gross monthly salary between € 4.024 and € 5.747 (scale 08). Thirteenth month's salary and 8% holiday allowance 10% Employee Benefit Budget EUR 1,400 development budget per year Hybrid working: balance between home and office work (possible for most roles) A pension, for which you can set the maximum amount of your personal contribution View allour benefits. Job Title Business Analyst Job Description Are you driven by improving complex payment processes and safeguarding quality in mission critical systems? Do you enjoy combining business analysis with hands-on testing and quality assurance? Then we would like to meet you. Tribe Account & Payment Factory The Tribe Account & Payment Factory is responsible for Payment and Current Account processing and related services. In the Area of Transaction Processing, we deliver fast, reliable, and efficient transaction processing 24/7. To ensure that our services are always available, we are also renewing the payment factory, simplifying our payment landscape, decommissioning legacy systems, and migrating to the new tech stack. High service availability is key, and for a short impression of our Tribe, have a look at this video. Your Role Within the Area Transaction Processing, the Cross-Border Payments squad is looking for a Medior Business Analyst with a strong affinity for testing and quality assurance. In this role, you play a key part in improving cross border payments and processes, while safeguarding the continuity of this critical payment chain. You will work closely with engineers, the Product Owner, and specialists from our vendor, as this concerns a vendor built, on premises, rule based payment engine. This position combines business analysis, functional testing, and test strategy, making it ideal for a Business Analyst with a strong quality mindset. Facts & figures 36 hours per week. Cross-border payments are processed in a 24/7 high-availability environment. Over 48,000 Rabobank colleagues worldwide. Expected responsibilities Elicit, analyse, and structure business, regulatory, and operational requirements related to cross border payments and translate these into clear, well‑refined Product Backlog Items for the Product Owner and Team. Proactively assess the impact of changes, enhancements, and external developments (e.g. regulations, volumes, new payment standards) on the payment engine and ensure it is future proof, scalable, and aligned with the long‑term vision of the payment landscape. Act as a key point of contact between business stakeholders, IT, operations, vendors, and dependent teams, aligning changes and requirements across multiple systems within the cross border payment chain. Monitor the continuity of a critical payment application and analyse and help resolve incidents and production issues (e.g. log analysis, queries, impact assessments). Ensure changes meet operational requirements (stability, maintainability, performance, robustness), and support controlled change implementation in a 24/7 high-availability environment. Together we achieve more than alone We believe in the power of differences. By combining people's differences, we become an even better bank. We're curious about what you'll bring to our team at Tribe Account & Payment Factory. The Cross-Border Payments squad is responsible for shaping and safeguarding a critical payment engine within Transaction Processing. Collaboration is our way of working; as one analytical and solution-oriented team within Rabobank, we continuously improve complex payment processes together. Work on yourself & the world around you For us, your development and that of society go hand in hand. That's why we want to invest in you and work together to create a better world. We summarize this in one sentence: “at Rabobank, you work on yourself and the world around you simultaneously.” This is reflected in your personal development budget, our hybrid work environment, and a healthy work-life balance. Why everyone is welcome at Rabobank At Rabobank, we’re working toward a culture where everyone feels welcome. We value our differences and use them to collaborate more effectively and make better decisions. By being open to different perspectives, we create an environment where colleagues feel heard and respected. You & your talent 3–5 years of working experience as a Business Analyst with test expertise Experience in mission-critical, high-availability banking IT environments. Knowledge of payment processes and products (preferably Cross-border payments like SWIFT), and payment solutions. High volume transactions, high value payments, 24x7 service. A T-shaped professional profile (analysis, operations, and testing). Experience with multiple testing frameworks. Familiarity with agile ways of working (SaFe, Scrum). Professional proficiency in English is essential for effective communication within a global team. Knowing Dutch would be an added advantage. Nice to Have Based in the Netherlands You have a Permanent residence in NL. Experience within Rabobank or similar financial institutions Proficiency in Dutch We are looking for a candidate who lives in the Netherlands and joins us on a regular basis at the office in Utrecht. You & the application process For substantive questions about this role: Macdonious Raj Selvaraj, Tech Lead via macdonious.selvaraj@rabobank.nl. Questions about working at Rabobank and the procedure? Rose Osté, Corporate Recruiter via rose.oste@rabobank.nl. If you are invited for an interview, Bo, our virtual assistant, will contact you via SMS and email to schedule the interviews. You can find answers to frequently asked questions here. Assessments can be part of the application process. A reliability assessment is apart of the procedure. We respect your privacy.