Information Technology Specialist (Help Desk) (50089)

Summary: Quinault Wellness Center is a dynamic, patient-centered healthcare organization serving various healthcare needs. They are seeking an IT Specialist to provide frontline support, ensuring staff can deliver exceptional care without technology disruptions and managing various desktop service offerings. Responsibilities: - Provides first line support for information technology issues and problems - Provides in person and remote assistance using phone, email, and remote support - Documents procedures for the installation and maintenance of desktop hardware and software - Has a passion for computers and technology - Creates new clone images to support accurate mix of PC desktops to be deployed - Performs advanced troubleshooting and diagnostics in order to accurately determine root cause - Must be willing to learn new technologies - Provides training to end users - Occasionally works in the field, either face to face with the customer or at one of our central offices - Utilizes technical knowledge to analyze problems, run reports, logs and documents trends and collaborates with various teams in application groups to identify root cause of issues - Documents corrective action plans and oversees their execution - Responds to service tickets assigned in a timely manner and records activity in Service Desk system - Dispatches and schedules help desk support as required - Orders tools and supplies to ensure the IT lab is properly equipped for efficient usage - Researches and recommends use of standard equipment and peripherals throughout Quinault’s technology infrastructure - Adheres to all QCH and QWC Policies Required Qualifications: - High School Diploma or GED equivalent - Prior telecommunications help desk or technical support experience - At least 3 months of information technology experience working in a help desk setting and enrolled in ITIL Foundations certification with completion by the end of a 90-day probation period - Microsoft MCP within 6 months of employment - Knowledge of company products, services, policies, and procedures; telecommunications products and services - Knowledge of computer hardware and break/fix skills - Knowledge of internet protocols, programs, and common issues - Knowledge of Microsoft products (clients and systems) and current antivirus and security products - Knowledge of all common email clients and web browsers, TCP/IP networking - Skills in providing help desk support, problem solving, and various forms (service orders and trouble tickets) - Demonstrated skill in oral and written communication - Ability to work independently and within a team - Ability to pay close attention to detail - Must pass criminal background investigation, reference inquiry; and drug test (including marijuana) Preferred Qualifications: - A+ and Network+ Certified or equivalent Microsoft Certification preferred. Education and experience may substitute year for year in related field - Associates degree or program certification degree in Computer Science, management information systems, or a related field is preferred - 3 years of information technology experience working in a help desk setting - Completion of ITIL Certification (foundations) - MCTS/MCP Microsoft Certified Technology Specialist or Microsoft Certified Professional Required Skills: Help Desk Support, Technical Support, ITIL Foundations Certification, Microsoft MCP Certification, Telecommunications Products, Services, Computer Hardware Troubleshooting, Internet Protocols (TCP/IP), Microsoft Products Clients, Microsoft Products Systems, Antivirus, Security Products, Email Clients, Web Browsers, Service Desk Ticketing Systems, Oral Benefits: Medical, Prescription, Vision, Dental, Short-term and long-term disability plans, 14 holidays, Paid annual leave, Paid sick leave, 100% of the costs of your licenses and certifications required for your position