Director of IT Delivery & Program Execution (Pulte Mortgage)

Director of IT Delivery & Program Execution (Pulte Mortgage) Location: Denver, CO Providing lending services to help our customers achieve their dream of homeownership. At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive. Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact. This is a hybrid position located in Denver, Colorado. Job Summary The Director, IT Delivery & Program Execution, is responsible for ensuring the effective execution, stability, and operational performance of technology delivery across the organization. This role operates horizontally across Product, Engineering, Infrastructure, and Business teams to drive alignment, manage cross-team dependencies, and resolve complex delivery challenges. This role serves as the primary buffer and integration layer between Agile solution delivery teams and enterprise risk functions, including Business Controls. This leader ensures that delivery commitments, operational health, and risk obligations are balanced and executed in a coordinated and scalable way. The role provides structure, visibility, and accountability for work that spans multiple teams and does not sit cleanly within a single function. In addition, this role serves as the incident commander for major, enterprise-impacting events, leading cross-functional response efforts and ensuring timely resolution, clear communication, and continuous improvement. The role includes direct people leadership, supporting delivery risk and/or incident management execution. Key Responsibilities Serve as a central leader accountable for the coordination, execution, and operational effectiveness of technology delivery across Product, Engineering, Infrastructure, and Operations, driving alignment and resolving cross-team dependencies and challenges Act as a program-level leader (“quarterback”) for complex, cross-functional initiatives, including control break remediation and other enterprise technology efforts, ensuring clear ownership, structured execution, and timely delivery of outcomes Direct prioritization and trade-off decisions to balance delivery commitments, operational stability, and risk obligations, ensuring forward progress on critical initiatives Operate as a hands-on, player-coach, stepping in to lead critical workstreams, drive remediation efforts, facilitate alignment, and develop key deliverables including executive updates, action plans, and operational improvements Engage as incident lead for major, enterprise-impacting incidents that require cross-team coordination beyond standard support processes, providing structure, decision-making clarity, and executive-level communication Partner with Technology Support and Infrastructure teams, who retain ownership of incident management processes and lower-severity incidents Ensure effective coordination across Product, Engineering, Operations, Vendors, and Business stakeholders during high-complexity events Lead post-incident reviews for major events and ensure follow-through on corrective actions, driving measurable improvements in stability and cross-team response effectiveness Coordinate the intake, prioritization, and execution of delivery-related risk and control work, ensuring alignment with delivery plans and sustainable implementation Identify systemic issues, recurring delivery friction, and operational inefficiencies, driving continuous improvement and providing visibility into delivery health, risks, and performance trends Establish effective operating rhythms for cross-team alignment, escalation, and decision-making, while building strong partnerships across Technology, Product, Operations, and Business stakeholders Lead and develop a team supporting delivery coordination, incident engagement, and operational execution, ensuring clear ownership and scalable processes Education, Knowledge & Experience Highschool Diploma or Equivalent required Bachelor’s degree or equivalent experience, advanced degree preferred. 8-10 years of experience in technology delivery, IT operations, incident management, program management, or related leadership roles within complex, enterprise environments Proven experience leading major, cross-team, enterprise-impacting technology incidents, particularly those requiring coordination across multiple functions beyond standard support processes Experience operating in highly regulated environments, with an understanding of control frameworks, audit expectations, and risk management practices Demonstrated experience leading or overseeing complex, cross-functional technology initiatives or programs, including dependency management, prioritization, and delivery coordination Experience working within Agile delivery environments and partnering effectively with Product and Engineering teams Demonstrated ability to drive execution and outcomes across multiple teams and domains without direct authority Demonstrated experience in people leadership, encompassing direct management responsibilities and team development. Strong executive communication, facilitation, and stakeholder management skills, with the ability to operate effectively under pressure and in high-visibility situations SALARY RANGE: $170,000 to $190,000 annually depending upon experience. This position is also eligible for an annual bonus based on the successful completion of defined performance objectives. In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable. #LI-KC1 #LI-HYBRID PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies.  Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes. All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment. This Organization Participates in e-Verify California Privacy Policy