Customer Service Representative

Summary: Pulsafeeder Standard Products is part of IDEX, a company that offers diverse opportunities across various businesses. The Customer Experience Representative is responsible for providing exceptional customer service, acting as the first point of contact for clients and ensuring their satisfaction. Responsibilities: - Serve as the primary point of contact for all customer inquiries and concerns both over the phone and via email - Manages end-to-end customer order processing from purchase order receipt to product shipment - Handles inbound phone calls and customer support email requests - Triage and manage escalations in a timely and professional manner - Provides answers to general technical product questions - Supports the sales team with pricing, quoting, and general product assistance - Resolve internal customer issues promptly and thoroughly - Expedites shipments when necessary - Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company - Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelines - Ability to share work among a customer service team - Keep accurate records of customer interactions, transactions, comments, and complaints in our CRM system - Cross collaboration with technical support to provide the most accurate and best product options for the customers’ needs Required Qualifications: - High School diploma with experience in Customer Service or equivalent roles - Demonstrates strong multitasking, time-management, and organizational skills - Exhibits excellent verbal and written communication abilities - Possesses a superior level of soft skills - Able to handle high work volumes in a fast-paced environment - Displays strong and creative problem-solving abilities - Handles customers with professionalism and empathy - Maintains attention to detail and accuracy in managing customer information and order details - Quickly learns new software and processes with skill and adaptability - Proficient in using customer service software, CRM systems, and Microsoft Office Suite - Ability to remain in a stationary position (e.g., sitting or standing) for extended periods - Onsite presence required Monday through Friday during standard business hours Preferred Qualifications: - Customer Care experience in a manufacturing environment a plus - Bilingual preferred but not mandatory - Knowledge of JD Edwards a plus Required Skills: Customer Service, CRM systems Important Skills: Microsoft Office Suite, Technical product knowledge Nice-to-Have Skills: Bilingual, Multitasking, Problem-solving, Communication skills