Service Operations Associate (Warranty & Repair)

The Service Operations Associate (Warranty & Repair Service Representative) performs a wide variety of material handling, operational, and administrative functions to ensure the timely and successful processing of Warranty & Repair claims. S/he serves as the primary focal point for all incoming, in-process, and outgoing material and units to be serviced and is responsible to accomplish the daily goods movement flow efficiently. S/he performs initial inspections upon arrival of units to be serviced, maintaining records of damaged goods and discrepancies by taking pictures and notes; investigates and resolves issues such as unit damage, shortages, and non-conformance; generates sales and work orders; verifies all units have accurate and appropriate identification tags, documentation and paperwork; records and scans all paperwork into designated electronic files; prepares, sorts, and identifies correct part numbers, customers, account status and designated repair station and allocates appropriately. S/he is responsible to distribute shipments to the correct OEM/Repair Station upon arrival; reconcile waybill information and freight amount; prepare parts for final shipment, and confirm pricing on sales orders and invoices upon approval. S/he reports all in house materials daily to the Account Administrator. Overall, this role is a critical hub of organization, logistics and efficient operational throughput for the Warranty & Repair process. 

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Who We Are  

As the world’s largest independent aerospace distribution company, Proponent offers high-quality aircraft parts to our partners throughout the world. Our mission is to serve as a trusted advisor delivering innovative solutions in an engaging work environment. We live up to our brand name through championing our customers, suppliers, and employees, because we want each of our partners, both internal and external, to win!  

We are proudly a 100% employee-owned (ESOP) company. Because of our special culture of ownership, every employee feels a substantial personal stake in Proponent’s future. Each of our employee owners based in one of our 10 global offices is guided by our values of integrity, agility, empathy, and intelligence. 

 We desire to advance with individuals interested in championing our values and growing within an engaging work environment. In addition to providing positive work-life balance and an employee stock ownership plan, we proudly offer benefits such as medical, dental, and vision, and 9 paid holidays throughout the year. 

 If you are interested in growing within an engaging and active work environment, we encourage you to apply today!

What We Offer 

• Employee Stock Ownership Plan 
• Medical, Dental, Vision 
• 9 paid holidays 
• Dedication to work/life balance 
• Engaging and active work environment 

Experience & Education 

✓ High School Diploma 

✓ 1 Year of Related Work Experience

Job-Related Knowledge 

✓ Material Handling Safety and Equipment Operation 

✓ Basic Typing and Computer Proficiency 

✓ Basic Counting, Sequence Identification and Matching, and Math Skills 

✓ Visual Inspection 

✓ Shipping & Receiving