Payment Posting and AR Specialist

Job Title: Payment Posting and AR Specialist

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, their teams, and the patients they serve. As the fastest-growing company in the therapy EMR space, Prompt is setting a new standard in healthcare technology. We're tackling some of the healthcare industry’s most persistent problems with a team of exceptionally talented individuals passionate about creating a positive impact.

At Prompt, we don’t just digitize healthcare—we transform it. From improving patient care to reducing environmental waste, our work supports better outcomes at scale.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.
• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.
• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).
• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back everyday, but it does feel good :)

Key Responsibilities

• Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards.

• Resolve auto-posted ERA errors on a daily basis, preventing downstream reconciliation issues.

• Import and upload payment files from clearinghouses and payer websites; ensure all batches are processed timely.

• Manually post payments received via bank lockbox deposits, facility deposits, and RTA checks.

• Perform necessary adjustments, billing corrections, auditing, and account analysis to maintain clean and accurate patient ledgers.

• Assist with month-end reconciliation and closing processes, ensuring all payments, adjustments, and recoupments are recorded prior to finalization.

• Facilitate payment batch processing and collaborate with billing staff to correct posting discrepancies.

• Process remote bank deposits and manually post cash receipts deposited to local banks, maintaining timeliness and accuracy.

• Collaborate with the Client Relations Manager to research and resolve payment discrepancies, working toward a goal of maximizing electronic payment adoption.

• In addition to payment posting duties, provide Accounts Receivable (AR) support as time allows, including:

  • Researching and following up on outstanding insurance claims.
  • Preparing and submitting corrected or appealed claims with appropriate documentation.
  • Assisting with billing problem resolution and recommending adjustments or write-offs to management as needed.
  • Contributing to revenue cycle integrity by supporting claim resubmissions, appeals, and patient balance review processes.

Minimum Requirements

• Knowledge of payment posting processes, including adjustments, write-offs, and refunds.
• Familiarity with medical billing and understanding of payer policies, insurance laws, and medical terminology.
• Proficiency with Google Workspace, Microsoft Word, Excel, PowerPoint, and Internet Explorer.
• Ten-key proficiency with speed and accuracy.
• Strong organizational skills; ability to manage multiple tasks in a deadline-driven environment.
• Excellent written and verbal communication skills.
• Problem-solving skills with the ability to interpret instructions in a variety of situations.
• Prior medical billing/AR experience preferred.

Perks - What you can expect:

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Complimentary subscription to digital fitness classes and wellness content
• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. Please don't hesitate to inquire with our team.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employer.