Patient Care Coordinator

Professional PT, a leading provider of physical, occupational, and hand therapy in the Northeast, is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. As a Patient Care Coordinator, you will be the first point of contact for our patients and play a vital role in providing exceptional customer service and ensuring a smooth patient experience.

Our company is committed to providing high-quality care to our patients and creating a positive and welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

Compensation: $17-$21 per hour, based on experience and qualifications

Responsibilities:

• Greet and check in patients, ensuring accurate and complete patient information.

• Collect copays and patient balances as needed.

• Manage appointment scheduling.

• Answer phone calls and respond to patient inquiries or direct them to the appropriate department or healthcare professional.

• Collect and update patient information.

• Assist with administrative tasks such data entry and maintaining patient records.

• High school diploma or equivalent.

• Prior experience in a customer service or administrative role, preferably in a healthcare setting.

• Excellent interpersonal and communication skills.

• Strong attention to detail and organizational skills.

• Ability to multitask, prioritize tasks, and work in a fast-paced environment.

• Proficient in computer skills and ability to learn new software systems.

• Monthly performance bonus

• Medical, dental, vision insurance

• STD/LTD

• Hospitalization insurance

• Accident insurance

• Life insurance

• 401k with employer match

• Employee assistance program

• Employee discounts

• Employee referral program

• Paid time off (PTO)