Customer Success Associate

Summary: Pro-Vigil, Inc. is the largest and fastest-growing provider of remote surveillance services with a nationwide client base. The Customer Success Associate will be responsible for handling questions, comments, and complaints regarding Pro-Vigil products and services, aiming to provide a positive customer experience and enhance customer relationships. Responsibilities: - Create and maintain customer relationships by listening and understanding the customers’ needs and providing resolutions through first call resolution, troubleshooting, or escalating customer issues - Assist customers via inbound calls, emails, and tickets - Perform follow-up outbound calls when first call resolution was not attained - Ensure customer satisfaction by responding to customer inquiries and concerns in a courteous and timely manner - Develop deep knowledge of Pro-Vigil systems and technology - Responsibilities may include Knowledge Center and Standard Operating Procedures documentation - Document all customer interactions and other information as required - Other duties as assigned Required Qualifications: - HS Diploma/GED required - Ability to successfully pass background check and drug screen is required - Customer Service: 1 year (Required) - Day Shift (Required) - Ability to Commute: San Antonio, TX 78216 (Required) Preferred Qualifications: - 1 year of customer service/support experience preferred - Previous call center, customer service or support or banking or retail experience preferred - Basic computer skills - Great communication and interpersonal skills - Great customer service skills such as de-escalating customers and proper email response etiquette preferred - Ability to multitask and be detailed oriented - Exhibits the ability to prioritize tasks and complete them - Stable work history Required Skills: Customer service experience, Call center experience, Basic computer skills, Customer service, De-escalation, Multitasking, Task prioritization Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Life insurance, Paid time off, Paid training, Professional development assistance, Referral program, Vision insurance