Customer Service Representative

Summary: Prime Healthcare is an award-winning health system headquartered in Ontario, California, and they are seeking a Customer Service Representative to join their corporate team. This role serves as a primary point of contact for members and providers, handling incoming calls and providing exceptional customer service aimed at achieving first call resolution. Responsibilities: - The Customer Service Representative serves as a primary point of contact for members and providers, handling incoming calls with professionalism and delivering exceptional customer service aimed at achieving first call resolution - This role is crucial in assisting callers by guiding them through the health plan, clarifying authorization requirements, providing updates regarding the status of referrals and assisting with other duties as needed - This position requires proficiency in utilizing multiple communication channels, a strong attention to detail, and meticulous documentation to ensure accurate and efficient service delivery Required Qualifications: - High School Graduate or GED required - Customer Service experience in a fast-paced office setting - Ability to handle a high call volume in a professional and courteous manner - Working knowledge of self-funded medical plans and/or Managed Care plans - Computer literate in Microsoft Office Windows Required Skills: Customer Service, Self-funded medical plans, Managed Care plans, Microsoft Office, Windows, Courtesy Benefits: Paid time off, 401K retirement plan, Medical, dental, and vision coverage, Tuition reimbursement, Many more voluntary benefit options