IT Support Intern

Summary: Power Integrations is seeking an IT Support Intern who will actively support employees and identify AI opportunities to optimize support tasks. The intern will be responsible for deploying and supporting end user devices, troubleshooting various IT issues, and implementing AI improvements. Responsibilities: - Deploy and support end user PCs, workstations, desk and mobile phones (both software and hardware level) as part of the worldwide IT support team - Provide help to end users on supported applications: Windows Operating systems, Microsoft Office Suite, Video Conferencing, VOIP Phones and any other IT related applications, functions and devices - Troubleshoot Active Directory services such as, Group Policies, DNS, DHCP - Troubleshoot and Support MFP Printers – including end user and network/infrastructure (print servers) - Troubleshoot and resolve network and end user computing issues both software and hardware - Capable of using and managing Systems Management, such as: SCCM or MS Intune - Identify areas where AI can be used to optimize IT Support activities and help implement Required Qualifications: - Engaged in a degree program in a computer-related field or equivalent - Experience/knowledge in desktop support both onsite and remote - Experience in Programming Languages - Ability to troubleshoot TCP/IP networking issues and services - Familiar with Microsoft products – Operating Systems, Office Suite, SharePoint, Teams etc - Familiar with Microsoft tools such as Power Automate and Power App - Knowledge in Active Directory - Familiar with VCenter and other virtual technologies - Knowledge in both agentic and non-agentic AI tools and agent builders (eg. Copilot Studio) - Excellent problem-solving skills and self-driven - Very good verbal and written communication skills Required Skills: Windows Operating Systems, Microsoft Office Suite, Video Conferencing, VOIP Phones, Active Directory, Group Policies, DNS, DHCP, MFP Printers, Network troubleshooting, Hardware troubleshooting, Software troubleshooting, SCCM, MS Intune, Programming Languages, TCP/IP networking, SharePoint, Microsoft Teams, Power Automate, Power App, VCenter, Virtualization technologies, Agentic AI tools, Non-agentic AI tools, Copilot Studio Benefits: Housing, relocation assistance, and accommodation are not provided for this internship., Candidates are responsible for securing their own lodging and travel arrangements.