Lead Stock (Key Holder), Full Time, Minnetonka - Pottery Barn

Summary: Pottery Barn is a premier specialty retailer of high-quality products for the kitchen and home. The Lead Stock (Key Holder) will oversee back of house operations, ensuring exceptional customer service and operational standards while coaching team members to maximize performance and efficiency. Responsibilities: - Oversees Back of House operational functions: Omni/fulfillment, receiving, shipping, inventory, management, stockroom organization and standards and markdown/markup execution - Executes customer fulfillment across all (Omni) channels leveraging all services (BOPIS, SFS, STS, Home Delivery, Installation) to ensure method used meets customer’s needs while maintaining profitability and the image of the Brand - Models, trains and coaches individual productivity and performance related to fulfillment, BOPIS/Design Crew conversion, processing, packing and stockroom standards - Manages shipping and processing stations, product staging areas and supplies to ensure efficient receipt and packing of incoming and outgoing merchandise - Performs routine audits and reconciliations (UPS, DIAR, Markdown) and establishes daily disciplines to eliminate loss/shrink (lost cartons, mis pics, MOS, returns, RTV) - Maintains an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy Required Qualifications: - Effective communication, organization and leadership skills - Proven ability to motivate and influence others through personal actions and examples - Employment/promotion to this role will be contingent on successful completion of a background check - 1-3 years retail sales experience with management experience preferred - 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities) - Must be able to be mobile on the sales floor for extended periods of time - Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques - Full time associates are expected to have open availability to meet the needs of the business - Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday) - For an associate to be scheduled 20 hours or more weekly, greater availability (beyond the minimum required above) that meets the needs of the business will be required Preferred Qualifications: - 1-3 years retail sales experience with management experience preferred - 1-2 years home related or specialty experience preferred (design, visual merchandising, or stockroom responsibilities) Required Skills: Retail sales, Home-related specialty experience, Visual merchandising, Stockroom management, Inventory management, Omni-channel fulfillment, Shipping, receiving, Product staging, Audit, reconciliation, Influence Benefits: A generous discount on all Williams-Sonoma, Inc. brands, A 401(k) plan and other investment opportunities, A wellness program that supports your physical, financial and emotional health, Paid vacations and holidays (full-time), Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time), Cross-brand and cross-functional career opportunities, Online learning opportunities through brand specific resources and WSI University