Teller

Summary: PNC is a financial services company that values its employees as its greatest advantage. The Teller role involves delivering exceptional customer service, processing transactions, and promoting banking solutions while ensuring accuracy and adherence to policies. Responsibilities: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources - Applies product and procedural knowledge to solve customer's problems - Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner Required Qualifications: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework - Accuracy and Attention to Detail - Addressing Customer Needs - Banking Products - Digital Awareness - Effective Communications - Fraud Detection and Prevention - Managing Multiple Priorities - Matrix Management - Problem Solving - Understanding Customer Needs Preferred Qualifications: - Accountability - Banking - Client Loyalty - Customer Experience (CX) - Customer Service - Identifying Opportunities - Leveraging Technology - Proactive Sales Required Skills: Cash Handling, Banking Products, Fraud Detection and Prevention, Digital Awareness, Managing Risk, Sales Referrals, Lobby Engagement, Effective Communications Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level and years of service