Teller

Summary: PNC is a company that values its people as its greatest differentiator in the market. As a Full Time Teller, you will deliver exceptional customer experiences, assist with financial transactions, and identify banking opportunities to enhance customer loyalty. Responsibilities: - Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet - Processes a variety of customer interactions - Educates customers on alternatives available for their financial interactions - Identifies banking opportunities during the customer interaction and refers as appropriate - Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff - Performs lobby engagement activities to connect with customers and position PNC products to meet their needs - Educates customers on options for managing financial transactions by leveraging technology, tools and resources - Applies product and procedural knowledge to solve customer's problems - Adheres to all policies and procedures, demonstrating sound judgment within established limits - Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner Required Qualifications: - Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role - Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties - Prior experience is not required - In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered - Accuracy and Attention to Detail - Addressing Customer Needs - Banking Products - Digital Awareness - Effective Communications - Fraud Detection and Prevention - Managing Multiple Priorities - Matrix Management - Problem Solving - Understanding Customer Needs Preferred Qualifications: - Bilingual Spanish Preferred - Accountability - Banking - Client Loyalty - Customer Experience (CX) - Customer Service - Identifying Opportunities - Leveraging Technology - Proactive Sales Required Skills: Customer Experience (CX), Banking, Identifying Opportunities Important Skills: Client Loyalty, Customer Service, Leveraging Technology Nice-to-Have Skills: Accuracy, Effective Communications Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level and years of service