PNC→
Part Time Teller
Entry LevelOn-site
Location
New York, NY
Salary
$40k–$57k/yr
Experience
Not specified
Posted
2 months ago
Skills
customer servicebankingclient loyaltyproactive salesleveraging technologyaccuracyattention to detaileffective communicationsproblem solving
Job Description
Summary: PNC is a company that values its employees as its greatest differentiator and competitive advantage. As a Part Time Teller, you will provide a unique customer experience, process customer interactions, and educate customers on financial options while ensuring efficient operations at the branch.
Responsibilities:
- Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet
- Processes a variety of customer interactions
- Educates customers on alternatives available for their financial interactions
- Identifies banking opportunities during the customer interaction and refers as appropriate
- Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff
- Performs lobby engagement activities to connect with customers and position PNC products to meet their needs
- Educates customers on options for managing financial transactions by leveraging technology, tools and resources
- Applies product and procedural knowledge to solve customer's problems
- Adheres to all policies and procedures, demonstrating sound judgment within established limits
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner
Required Qualifications:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
- Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties
- Prior experience is not required
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred Qualifications:
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Required Skills: Customer Service, Banking
Important Skills: Client Loyalty, Proactive Sales, Leveraging Technology
Nice-to-Have Skills: Accuracy, Attention to Detail, Effective Communications, Problem Solving
Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee life insurance, 401(k) with PNC match, Pension and stock purchase plans, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Parental leave, Up to 11 paid holidays each year, 7 occasional absence days each year
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee life insurance
401(k) with PNC match
Pension and stock purchase plans
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Parental leave
Up to 11 paid holidays each year
7 occasional absence days each year