Lead Teller

Summary: PNC is a finance and insurance company that values its people as its greatest differentiator. The Lead Teller role involves coaching and mentoring tellers, delivering exceptional customer service, and ensuring efficient branch operations while identifying banking opportunities for customers. Responsibilities: - Coaches, mentors and leads tellers by example to deliver a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate - Coaches, mentors and leads tellers by example in identifying opportunities through meaningful conversations with customers, making appropriate referrals to branch staff - Coaches, mentors and leads tellers by example in performing lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources - Coaches, mentors and leads tellers by example with clear communication skills, transaction handling and problem resolution processes. Assists the Branch Manager in performance management and new hire selection processes - Coaches, mentors and leads tellers by example in adhering to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner Required Qualifications: - 1+ years of related experience - Strong cash handling skills - Customer service skills - Coaching and mentoring abilities - Transaction processing skills - Problem resolution skills - Fraud detection and prevention skills - Accuracy and attention to detail - Familiarity with digital banking platforms - Sales referrals experience - Risk management skills - Ability to manage multiple priorities - Lobby engagement skills - Matrix management skills Preferred Qualifications: - Accountability - Banking knowledge - Client loyalty skills - Customer experience (CX) focus - Identifying opportunities - Leveraging technology - Proactive sales skills Required Skills: Cash Handling, Transaction Processing, Fraud Detection and Prevention, Digital Banking Platforms, Sales Referrals, Risk Management, Lobby Engagement, Matrix Management, Coaching Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), Dental and vision options, Employee and spouse/child life insurance, Short and long-term disability protection, 401(k) with PNC match, Pension and stock purchase plans, Dependent care reimbursement account, Back-up child/elder care, Adoption, surrogacy, and doula reimbursement, Educational assistance, including select programs fully paid, A robust wellness program with financial incentives, Maternity and/or parental leave, Up to 11 paid holidays each year, 9 occasional absence days each year, unless otherwise required by law, Between 15 to 25 vacation days each year, depending on career level and years of service