Claims Customer Service - First Report Technician

Summary: Plymouth Rock Assurance is a leading provider of personal and commercial auto and homeowner’s insurance in the Northeast and mid-Atlantic. They are seeking a Claims Customer Service Representative to serve as the initial point of contact for reporting parties following an auto loss, managing FNOL inquiries and creating new auto claims efficiently and accurately. Responsibilities: - Actively listen to customers and engage with them positively, demonstrating empathy and understanding - Confirm initial coverage details and provide clear, concise information to customers - Accurately enter information into the FNOL system and set up claims for success - Communicate effectively and promote our added value services, highlighting how they benefit the customer - Transfer calls to appropriate claim representatives or supervisors when necessary, ensuring a seamless transition - Maintain a high level of professionalism and courtesy in all interactions - Able to provide administrative or clerical support within our claims systems Required Qualifications: - Associate or bachelor's Degree required - Proficient computer skills: a typing test will be requested - Excellent reading skills with the ability to follow a script but also think independently - Strong ability to work effectively in a team environment - Excellent written and verbal communication skills - Flexibility with working hours as an hourly employee - Demonstrated ability to handle stressful situations with patience and tact - Commitment to continuous improvement and learning in customer service practices Preferred Qualifications: - Prior customer service experience is preferred but not required Required Skills: Claims Processing, First Notice of Loss (FNOL), Typing, Script Reading, Computer Proficiency, Customer Service, Patience, Tact Benefits: 4 weeks accrued paid time off + 9 paid national holidays per year., Tuition Reimbursement., Low cost and excellent coverage health insurance options (medical, dental, vision), Robust health and wellness program and fitness reimbursements, Auto and home insurance discounts., Matching gift opportunities., Annual 401(k) Employer Contribution (up to 7.5% of your base salary)., Company sponsored social events., Various Paid Family leave options including Paid Parental Leave.