FT Customer Service Representative

Summary: Planet Fitness is the largest franchise serving over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience. The Customer Service Representative is responsible for providing exceptional customer service to members and guests, ensuring a positive experience while promoting fitness instruction classes and maintaining a clean environment. Responsibilities: - Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience - Answer phones in a friendly manner using information script - Greet members, sign up and tour new members, and log amenities - Respond to member questions and concerns in a timely and professional manner - Process beverage or merchandise purchases through the point of sale system - Promote our unique fitness instruction classes (PE@PF) to our active members and our new members - Provide a clean, sanitized and safe club environment Required Qualifications: - Customer service experience - Must be 18 years of age or older - Basic computer proficiency Preferred Qualifications: - High school diploma/GED equivalent preferred Required Skills: Point of Sale System, Basic Computer Proficiency Benefits: Growth Opportunities over 90% of our management team started as an entry level team member!, Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date., Shift-differential pay for select shifts, PTO for all employees, 401K Retirement Fund (Employer match up to 4%!), Health Insurance Options including Health, Dental, Vision, family life insurance, and more, Basic Life Insurance & Short-Term Disability I00% Company Paid!, Employee Assistance Program, Free employee Black Card Membership