Online Fulfillment Supervisor

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.

Summary The Online Fulfillment Supervisor's role focuses on keeping customers satisfied with the company's services through managing the success and efficiency of all delivery processes and procedures. Including employee management, ensuring state and company compliance is being maintained, maintaining METRC accuracy and working with inventory during audits, tracking and reporting sales metrics, managing customer satisfaction and holding personnel accountable.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Oversee and account for all aspects of the marijuana delivery program
• Assess customer engagement, optimize the tech and workflow to minimize cancelation, wait time and customer frustration
• Monitor the transactions made by the department looking for errors or discrepancies that could impact the general inventory or METRC accuracy.
• Check body cam footage on a weekly basis for compliance and training purposes. Delete footage regularly; making sure there is adequate storage.
• Provide constant and consistent feedback to upper management regarding profitability or problems in the department.
• Increase the conversion rate of site visitors
• Provide feedback to marketing regarding sales or promotions that would benefit the delivery department.
• Make sure the department is properly opened and closed at the start and end of each day
• Enforce company policies and attendance guidelines for all delivery agents.
• Act as a role model for the rest of the delivery department.
• Communicate with the technology providers to ensure accurate product and pricing info is displayed on the website.
• Create and maintain SOPs for delivery and pickup activities.
• Oversee accident and incident response plans, facilitate investigations, planning ahead for possible security concerns.
• Empowers team by providing a clear direction and providing ongoing coaching and support.​
• Maintains the highest level of presentation, customer service, and compassion to all customers.
• Stays informed and knowledgeable about state and local laws, regulations and industry news.
• Comply with all HR policies, including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Supervisory Responsibilities Supervise a total of 10-25 employees in the E-Commerce Department. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills To perform this job successfully, an individual should be proficient in Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, and industry-specific software. Certificates, Licenses, Registrations Must be 21 years of age or older. Must possess a valid Nevada driver's license. NV State Agent Card Required. OSHA 10 Required (company paid) to be completed within 6 months of hiring.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. I am aware that this job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law. Disclaimer: Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, gender identity, disability status, or protected veteran status. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.

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