Casino Host

Summary: Plainridge Park Casino is part of PENN Entertainment, an exciting company in the entertainment industry. They are seeking a Casino Host responsible for fostering a fun environment and providing personal service to guests, particularly VIP players, while promoting casino events and maintaining compliance with gaming regulations. Responsibilities: - Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Identify and develop personal relationships with new and first time guests - Provide personal service to assigned VIP players, issuing complementaries based on player ratings as needed - Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters - Promote casino events via telemarketing and other communication - Communicate constantly with casino operations and other team members - Follow all safety rules - Adhere to departmental quality standards - Maintain compliance with the Gaming Board Rules, Standards and the company's System of Internal Controls and Sarbanes-Oxley requirements Required Qualifications: - Must be 21 years of age - Must enjoy hosting others - Must be comfortable initiating conversations and creating a fun environment with our guests - Bachelor's degree (B.A./B.S.) from an accredited four-year college or university or commensurate experience required - Must be proficient in computer programs - Ability to communicate with internal and/or external guests - Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces Preferred Qualifications: - Prior experience with salesforce.com or casino marketing programs Required Skills: Customer service, Relationship building Important Skills: Salesforce.com, Casino marketing programs Nice-to-Have Skills: Initiating conversations, Fun environment, Communication skills Benefits: Day-one medical coverage, 401(k) matching, Annual performance bonus, Paid time off