IT Help Desk Intern

Summary: Phipps Neighborhoods is seeking a motivated IT Help Desk Intern to join their team. This internship is designed for students or recent graduates to develop hands-on skills in IT support, troubleshooting, and system administration while working closely with experienced IT professionals. Responsibilities: - Assist in troubleshooting basic hardware, software, and network issues under supervision - Provide first-level support for Microsoft 365, email, printers, and other IT services - Help with installing and configuring desktops, laptops, and mobile devices (Windows/Mac) - Document support requests using an IT ticketing system and escalate when needed - Assist with user account management (Active Directory, password resets, access requests) - Support mobile device management (MDM/UEM) platforms such as Workspace ONE UEM - Participate in IT projects, including hardware upgrades and system rollouts - Learn and apply cybersecurity best practices to keep systems and data secure - Provide excellent customer service and communicate solutions effectively to non-technical users Required Qualifications: - Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program - Basic knowledge of Windows, macOS, and Microsoft 365 applications - Interest in IT troubleshooting, networking, and security concepts - Strong problem-solving skills and willingness to learn in a fast-paced environment - Good communication skills and ability to work independently and as part of a team Preferred Qualifications: - Prior experience with IT support (even from school projects or personal experience) is a plus! Required Skills: Microsoft 365, Windows, macOS Important Skills: Active Directory, IT troubleshooting Nice-to-Have Skills: Customer service, Cybersecurity, Problem-solving, Communication, Teamwork Benefits: Hands-on training with experienced IT professionals., Real-world experience in an enterprise IT environment., Opportunity to gain certifications knowledge (CompTIA, Microsoft, etc.).