Customer Service Representative

Summary: PFS Group is one of the nation’s fastest-growing patient financial services companies, helping patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will assist patients with account questions, set up payment plans, and provide thoughtful, attentive care in a call center environment. Responsibilities: - Communicate with patients by phone to resolve account balances - Help patients understand their bill and assist with payment options - Accurately document conversations and collect and verify patient information - Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism - Meet daily and monthly performance metrics including call volume and quality - Collaborate with team leads and trainers to grow your knowledge and effectiveness Required Qualifications: - Customer service mindset and strong verbal communication skills - Ability to stay calm under pressure and handle sensitive conversations - Computer literacy (navigating multiple systems at once) - Employment is contingent upon successfully passing a pre-employment background check and drug screening - Professional appearance and conduct are expected at all times - PFS Group is a non-smoking workplace - Candidates must be legally authorized to work in the United States - This position is based on-site at our call center for the first 90 days Preferred Qualifications: - Experience in a call center or high-volume phone environment preferred - Healthcare or insurance background is a plus - CUBS, EPIC, or similar platform experience is a plus - Bilingual (Spanish/English) is a plus Required Skills: Call center experience, Computer literacy, CUBS, EPIC, Patience, Bilingual Spanish/English Benefits: Earn up to $450 per month through our performance bonus program, 10 days PTO in your first year, Paid birthday off after your first year, Medical, dental, and vision insurance, 401(k) retirement plan with company match, Company-provided life insurance and long-term disability, Weekday-only call center: no nights or weekends (variety of shifts available), Referral bonus program, Friendly, mission-driven workplace with opportunities to grow