Customer Service Specialist

Summary: Performance Food Group is a leader in food distribution, seeking a motivated Customer Service Specialist. The role involves providing exceptional service to customers, resolving inquiries, and supporting various departments within the organization. Responsibilities: - Reviews and processes division level credits daily using various programs and current processes, maintaining processing time set by company standards - Responds to a variety of inquiries from customers and internal teams via Teams. CCIC, email, telephone or any other means of communication method - Conducts account research and resolves issues within the scope of authority - Assures that appropriate records are maintained and required reports are prepared in a timely fashion - Review assigned reports and take action to resolve issues - Enter and retrieves a variety of information using computer terminal. (DCMS, CCIC, Excel) - Assists internal and external customers with orders, credits, item information and credit discrepancies - Maintains a working knowledge of pricing and product availability - Assures customer service levels are maintained according to company standards - Professional communication skills (phone, interpersonal, written, verbal, etc.) - Maintains a positive and professional demeanor and portrays the company in a positive light - Proactively communicates system and process issues, and customer feedback trends to management - Ability to establish priorities, high level multitask, work independently, and proceed with objectives without supervision - Exceeds customer expectations by going above and beyond - Other duties as assigned Required Qualifications: - High School Diploma/GED required or equivalent work experience - 1-2 years of related customer service, client management and troubleshooting experience - 1-2 years of experience using Microsoft Outlook and phone experience Preferred Qualifications: - 1+ years of Core-Mark experience with expert level knowledge of business process and policies - C-Store and/or grocery industry experience Required Skills: Customer service, Client management, Troubleshooting, Microsoft Outlook, Microsoft Excel, Phone communication, Business process knowledge, C-Store industry experience, Grocery industry experience, Multitasking Benefits: Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off