Technical Change Manager

Technical Change Manager Location: Chicago - Remote

JOB SUMMARY The Technical Change Manager bridges IT/cybersecurity change control processes with organizational change management, ensuring that technology-driven changes are implemented in a controlled, risk-managed manner while preparing impacted users for adoption. Clients operate in high-stakes regulated industries — this role demands ITSM rigor and people-centered thinking.

KEY RESPONSIBILITIES

• Manage the technical change control process including change request intake, CAB facilitation, and approval workflows for cybersecurity and technology changes
• Assess risk, impact, and rollback readiness for proposed changes across IAM, TVM, Network Security, and infrastructure environments
• Coordinate change scheduling and communication with client IT, security, and business teams across regulated industries
• Develop user-facing communication and readiness content for technology-driven changes
• Maintain the forward schedule of change (FSC) and monitor for conflicts across concurrent client engagements
• Conduct post-implementation reviews (PIRs) and document lessons learned
• Integrate change management practices into Agile, DevOps, or ITSM delivery frameworks as appropriate
• Identify patterns in failed or rolled-back changes and drive process improvement

QUALIFICATIONS

• Bachelor's degree preferred — equivalent experience in IT change management or ITSM is welcome
• 3–6 years of experience in IT change management, ITSM, or technology delivery within consulting or enterprise environments
• Familiarity with CAB processes, ITIL change frameworks, and ITSM platforms — ServiceNow experience strongly preferred
• Knowledge of cybersecurity tooling (IAM, TVM, Network Security) and how changes in these areas affect business operations
• Experience with OCM principles or change readiness activities strongly preferred
• ITIL v4 certification is a great to have
• Strong analytical judgment — you know a high-risk change when you see one