Service Receptionist

Job Type Full-time Description JOB PURPOSE / SUMMARY  The Service Receptionist serves as the first point of contact for customers visiting or contacting the service department, providing exceptional customer service, managing inquiries, and coordinating appointments to ensure a positive customer experience.  DUTIES AND RESPONSIBILITIES • Greet customers in person and over the phone, addressing inquiries and directing them to the appropriate service advisor or technician.  • Schedule service appointments, coordinating with customers and service advisors to ensure availability and meet customer needs.  • Manage incoming calls and messages, provide information, scheduling appointments, and directing inquiries to the appropriate department or personnel.  • Engage with customers in the reception area to promote a positive experience while waiting for vehicle. • Maintain cleanliness and organization in the reception area, including customer waiting areas and service advisor workspaces.  • Assist service advisors and technicians with administrative tasks, such as data entry, filing, and preparing paperwork for service appointments.  • Handle customer inquiries and complaints professionally and promptly, seeking resolution to ensure customer satisfaction.  • Update customer information and service records accurately in the dealership's database or management system.  • Call customers to let them know if their parts are there, so they can bring their car in to get installed.   • Stay updated on dealership services, promotions, and policies to effectively assist customers and provide accurate information.  • Collaborate with other departments, such as sales and parts, to support overall dealership operations and customer service efforts.  • Checking in all New Delivery Units, checking for damage.   • Writing up new units for Pre-Delivery Inspection.   • Callback follow-up with customers to ensure satisfaction.   Benefits at Peak: • Medical, Dental, & Vision Coverage • Life Insurance  • Paid Vacation and Sick Days • 401(k) matching • Employee Discount Requirements • High school diploma or equivalent; additional education or certification in customer service or administration is advantageous.  • Previous experience in a customer service or receptionist role is preferred.  • Knowledge of Xtime and Dealertrack.   • Effective communication and interpersonal skills, with the ability to interact effectively with customers and team members.  • Excellent organizational and multitasking abilities, with attention to detail.  • Proficiency in MS Office applications and computerized office systems.  • Ability to work efficiently in a fast-paced and customer-focused environment.  • Professional demeanor and appearance.  • Valid driver's license and clean driving record.  SCHEDULE: • Monday - 6:30am-3:30pm • Tuesday - 6:30am-3:30pm • Wednesday - 6:30am-3:30pm • Thursday - OFF • Friday - 6:30am-3:30pm • Saturday - 6:30am-3:30pm • Sunday - OFF Salary Description $20.00/hour