CSR - Full - Time

Summary: Pay-O-Matic is a diverse financial services company focused on providing accessible financial solutions. They are seeking a Front-Line Customer Service Representative who will be responsible for delivering excellent customer service, processing transactions, and maintaining customer accounts while adhering to safety and cleanliness standards in the store. Responsibilities: - Effectively identifies and responds to customers’ needs - Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions - Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card - Ensures completion of customer transactions in a timely and courteous manner - Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc - Maintains working knowledge of all Payomatic’s products and services - Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner - Promotes Payomatic’s services by offering customers information on valuable services - Performs check verification using the Loss Prevention Department as a tool - Sells money orders, postage stamps, Metro cards etc - Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures - Follows all Company’s cash handling procedures - Maintains cleanliness and organization of the Secure (teller) Area throughout the shift - Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment - Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures - Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies - Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff - Follows all safety and sanitation procedures when handling cleaning materials and equipment - Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift - Performs other duties as assigned by supervisor Required Qualifications: - One to two years related experience or equivalent - Superb customer service skills - Excellent communication skills - Proficient computer operator - Commitment to excellence and high standards - Strong multi-tasking skills - Ability to work independently and as a member of a team - Ability to understand and follow written and verbal instructions - Professional appearance and demeanor - Ability to effectively communicate with people at all levels and from various backgrounds - Acute attention to detail - Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm Preferred Qualifications: - Bilingual language skills are a plus Required Skills: Cash Handling, Check Verification, Computer Operation, Bilingual Language Skills Benefits: Short-term incentives, Medical, Dental, Vision, Life Insurance, Sick Leave