PAYOMATIC→
CSR - Full - Time
Entry LevelOn-site
Location
Bronx, NY
Salary
$35k–$35k/yr
Experience
Not specified
Posted
1 day ago
Skills
cash handlingcheck verificationcomputer operationbilingual language skills
Job Description
Summary: Pay-O-Matic is a diverse financial services company focused on providing accessible financial solutions. They are seeking a Front-Line Customer Service Representative who will be responsible for delivering excellent customer service, processing transactions, and maintaining customer accounts while adhering to safety and cleanliness standards in the store.
Responsibilities:
- Effectively identifies and responds to customers’ needs
- Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and selling a wide range of pre-paid products; ensures all necessary information is in place prior to completing transactions
- Opens new preferred customer accounts and issues preferred customer cards like the inPower debit card
- Ensures completion of customer transactions in a timely and courteous manner
- Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc
- Maintains working knowledge of all Payomatic’s products and services
- Responds to customers’ inquiries regarding their accounts or Payomatic’s products and services in a professional and courteous manner
- Promotes Payomatic’s services by offering customers information on valuable services
- Performs check verification using the Loss Prevention Department as a tool
- Sells money orders, postage stamps, Metro cards etc
- Maintains a safe and secure work environment by following Payomatic’s safety/security policies and procedures
- Follows all Company’s cash handling procedures
- Maintains cleanliness and organization of the Secure (teller) Area throughout the shift
- Performs routine store cleaning duties including sweeping and mopping the store lobby and Secure Area, wiping down counters and high-touch surfaces, and maintaining an orderly and professional customer environment
- Empties trash receptacles, replaces liners, and transports garbage to designated disposal areas following company procedures
- Cleans and restocks restrooms as needed, including replenishing soap, paper products, and other supplies
- Performs opening and closing cleaning routines as assigned, ensuring the store is presentable and safe for customers and staff
- Follows all safety and sanitation procedures when handling cleaning materials and equipment
- Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift
- Performs other duties as assigned by supervisor
Required Qualifications:
- One to two years related experience or equivalent
- Superb customer service skills
- Excellent communication skills
- Proficient computer operator
- Commitment to excellence and high standards
- Strong multi-tasking skills
- Ability to work independently and as a member of a team
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Acute attention to detail
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Preferred Qualifications:
- Bilingual language skills are a plus
Required Skills: Cash Handling, Check Verification, Computer Operation, Bilingual Language Skills
Benefits: Short-term incentives, Medical, Dental, Vision, Life Insurance, Sick Leave
Benefits
Short-term incentives
Medical
Dental
Vision
Life Insurance
Sick Leave