Paycor→
Implementation Consultant
Entry LevelHybrid
Location
Tempe, AZ
Salary
$52k–$82k/yr
Experience
Not specified
Posted
Today
Skills
human capital management softwaredatabase configurationdata testingtechnical support collaborationclient servicechange managementproject management
Job Description
Summary: Paycor is a company that has been simplifying HR, payroll, and benefits for American businesses since 1971. The Implementation Consultant will be responsible for onboarding clients to the Paycor product suite, ensuring a smooth transition from existing systems, and providing consultative support to meet clients' needs.
Responsibilities:
- Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
- Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
- Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team
- Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
- Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
- Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
- Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
- Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
- Conduct face-face telephone/web-based system review sessions with new users
- Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
- Transition clients to ongoing Client Services Support resources upon successful implementation
- Other duties as assigned
Required Qualifications:
- Bachelor's Degree - Required
- 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
Preferred Qualifications:
- Knowledge of human capital software preferred
Required Skills: Human Capital Management Software, Database Configuration, Data Testing, Technical Support Collaboration, Client Service, Change Management, Project Management
Benefits: Medical coverage, Virtual wellness classes, Tuition reimbursement, 401(k) + employer match, Adoption assistance, Financial assistance, Paid time off, Company holidays, Culture days, Comprehensive work-life balance programs, Award-winning training and development programs, Paid time off for volunteerism
Benefits
Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Comprehensive work-life balance programs
Award-winning training and development programs
Paid time off for volunteerism