Customer Sales Representative

Customer Sales Representative (Inbound Sales) – Remote | High Conversion | Plumbing Services

Position Type: Full-Time, Remote Working Hours: U.S. Hours (Evenings & Weekends Required)

About the Role

We’re hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing jobs and memberships.

This is a sales-first customer service role — not just answering calls.

You’ll guide conversations, solve problems, and confidently move customers toward booking services while delivering a professional, customer-first experience.

If you can build trust quickly and close consistently, this role is built for you.

What You’ll Own

Inbound Sales & Call Conversion

• Handle high-volume inbound calls with confidence and professionalism
• Convert inquiries into booked plumbing jobs (target: 85% conversion rate)
• Actively listen and guide customers toward the right solution
• Control conversations while maintaining empathy and clarity

Scheduling, Upselling & Membership Sales

• Book service appointments accurately and efficiently
• Identify upsell opportunities during calls
• Promote and sell Pipeline Club membership
• Hit key targets:
  • 10%+ membership close rate
  • 35 memberships in first 90 days

CRM & Process Execution

• Log all interactions accurately in CRM systems
• Follow structured scripts and workflows
• Contribute to improving call processes and conversion systems

Preferred tools experience:

• ServiceTitan
• Other CRM and call management tools

Customer Experience & Escalation Handling

• Handle escalations professionally and calmly
• Maintain high customer satisfaction standards
• Deliver consistent, high-quality phone experiences

Team Support & Optimization

• Support offshore team members for consistency
• Provide feedback to improve scripts, tools, and workflows
• Adapt quickly to new systems and processes

What Success Looks Like

• 85%+ call-to-booking conversion rate
• 10%+ membership close rate
• 35+ memberships sold in first 90 days
• Accurate and clean CRM documentation
• Strong customer satisfaction and call quality scores

What Makes You a Strong Fit

• Confident, persuasive communicator on the phone
• Strong at building rapport quickly
• Comfortable balancing sales + service
• Disciplined and reliable with performance targets
• Able to work evenings and weekends
• Thrive in fast-paced, call-driven environments

Requirements (Must-Have)

Experience

• Proven experience in:
  • Inbound sales
  • Call center sales
  • Customer service with conversion targets

Core Skills

• Strong conversion and closing ability
• Excellent objection handling
• CRM and call system experience
• Clear, professional English communication

Nice to Have

• Experience in:
  • Plumbing
  • HVAC
  • Home services
• Familiarity with ServiceTitan
• Membership or subscription sales experience

What a Typical Day Looks Like

• Handle inbound calls throughout your shift
• Understand customer issues and recommend services
• Book appointments and present membership options
• Log all interactions in CRM
• Follow scripts and improve performance daily
• Handle escalations professionally

In short: You turn inbound calls into revenue + long-term customer relationships.

Key Metrics (KPIs)

• Call-to-booking conversion rate (85% target)
• Membership close rate (10%+)
• Memberships sold (35 in first 90 days)
• CRM accuracy and documentation
• Customer satisfaction and call quality

Why This Role Stands Out

• Clear, measurable performance targets
• Direct impact on revenue growth
• Structured scripts, systems, and coaching
• Opportunity to grow into:
  • Sales leadership
  • Operations roles
  • Customer experience management

Interview Process

• Initial Screening Call
• Interview with Pavago Recruiter
• Client Interview
• Offer & Onboarding

Apply Now

If you can convert inbound calls, handle objections confidently, and deliver a strong customer experience, this role gives you a clear path to grow in sales and revenue operations.

Apply now and turn conversations into results.