Patterson Companies, Inc.→
Service Technician
Entry LevelOn-siteFull-time
Location
Peachtree, GA
Salary
$44k–$58k/yr
Experience
0–5 years
Posted
Today
Skills
veterinary equipment repairveterinary environment experiencewindows pc skillscertified veterinary technicianx-ray experiencesapcarpentryplumbingheatingelectricalelectronicsbio-medical technical training
Job Description
Summary: Patterson Companies, Inc. is a partner that cares about your success, and they are seeking a Service Technician to provide repair and on-site installation of veterinary equipment. This role involves diagnosing problems, making repairs, training customers, and managing inventory while ensuring strong customer relationships.
Responsibilities:
- Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs
- Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations
- Trains to perform standard system installations and tests the functionality of all components
- Trains customers on the use and basic maintenance of equipment at the customers site
- Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis
- Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items)
- Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time
- Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager
- Determines parts, supplies or tools needed to complete service requests
- Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment
- Manages vehicle inventory and restocks as necessary
- Physical inventory audits on a bi-annual basis
- Ensures proper vehicle maintenance guidelines and safe driving habits are followed
- Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms
Required Qualifications:
- High school diploma or equivalent
- 0-5 years prior experience in a Veterinary environment
- PC skills in Windows based programs
- Must maintain a valid driver's license and good driving record
- Strong customer service skills
- Motivated team player
Preferred Qualifications:
- At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician with experience maintaining clinical equipment is a plus
- Previous X-Ray experience preferred
- SAP experience
- Excellent organizational and problem-solving skills
- Carpentry/plumbing/heating/electrical/electronic related experience
- Technical training in Bio-med/electronics or related technical field
Required Skills: Veterinary Equipment Repair, Veterinary Environment Experience, Windows PC Skills, Certified Veterinary Technician, X-Ray Experience, SAP, Carpentry, Plumbing, Heating, Electrical, Electronics, Bio-medical Technical Training
Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program
Benefits
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program