Service Technician

Summary: Patterson Companies, Inc. is a partner that cares about your success, offering a motivating environment for professional growth. The Service Technician role involves providing repair and on-site installation of veterinary equipment while ensuring compliance with manufacturer guidelines and maintaining strong customer relationships. Responsibilities: - Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs - Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations - Trains to perform standard system installations and tests the functionality of all components - Trains customers on the use and basic maintenance of equipment at the customers site - Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis - Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items) - Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time - Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager - Determines parts, supplies or tools needed to complete service requests - Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment - Manages vehicle inventory and restocks as necessary - Physical inventory audits on a bi-annual basis - Ensures proper vehicle maintenance guidelines and safe driving habits are followed - Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms Required Qualifications: - High school diploma or equivalent - 0-5 years prior experience in a Veterinary/Medical/Dental environment - PC skills in Windows based programs - Must maintain a valid driver's license and good driving record - Strong customer service skills - Motivated team player Preferred Qualifications: - At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered - Previous X-Ray experience preferred - SAP experience - Excellent organizational and problem-solving skills - Carpentry/plumbing/heating/electrical/electronic related experience - Technical training in Bio-med/electronics or related technical field Required Skills: Veterinary Equipment Repair, Veterinary Equipment Installation, Windows Operating System, Veterinary Technician Certification, X-Ray Operation, SAP, Carpentry, Plumbing, Heating, Electrical Systems, Electronics, Biomedical Technical Training Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program