Customer Service Representative

Summary: Pathfinder Bank is dedicated to serving local businesses and communities, fostering a people-first culture. The Customer Service Representative is responsible for delivering exceptional customer experiences, processing transactions, and supporting daily branch operations while maintaining a focus on accuracy and efficiency. Responsibilities: - Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction with appreciation - Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing in an accurate and efficient manner - Promote the Bank’s products and services and refer customers to the appropriate personnel; answer routine banking questions and escalate more complex inquiries as needed - Verify check endorsements and funds availability and disburse cash in accordance with Bank policy; provide receipts for all processed transactions - Balance daily work, adhering to all procedures and internal controls - Maintain and update customer contact information to ensure accuracy - Understand and adhere to risk and regulatory standards, policies, and controls; identify and escalate potential risk related issues - Proactively assist other branch colleagues and contribute during team meetings Required Qualifications: - High school diploma or equivalent - At least one year customer service experience - Professional in appearance and conduct - Intermediate computer skills (Microsoft Office and Outlook) - Basic mathematical functions - Ability to work as part of a team and assist other team members - Ability to adapt to change - Attention to detail and quality of work - Ability to multi task - Positive attitude Preferred Qualifications: - 1 to 3 years banking experience or cash handling experience preferred - Previous sales or referral making experience - Community involvement Required Skills: Customer service, Banking, Cash handling, Microsoft Office, Microsoft Outlook, Basic mathematics Benefits: Health coverage, 401(k) with company match, Generous paid time off, Paid volunteer opportunities