BPO (Business Process Offshore) Intern

Summary: Pansophic Learning is an education company that strives to provide exceptional learning solutions for students and educators. The BPO / Enrollment Management Intern will provide support to the Enrollment Management team through project coordination, content creation, and process improvement efforts. Responsibilities: - Process Optimization - Collaborate with the operations team to identify opportunities for streamlining and improving existing processes - Content and Communications – Assist in creating content for call and print campaigns along with routine business correspondence - Data Analysis and Research - Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization - Documentation and Reporting - Contribute to the creation and maintenance of documentation related to operational procedures and generating regular reports - Cross-Functional Collaboration - Engage with different departments to understand their operational needs and support - Project Management - Participate in active projects and lead a special project - Process Optimization - Partner with the Director to help design and build departmental infrastructure tools (e.g., templates, trackers, guides, workflows) - Create and support process improvement initiatives and documentation efforts - Contribute ideas to improve efficiency, organization, and communication within the team - Content & Communications - Assist in creating, formatting, and editing content such as documents, presentations, templates, and internal resources - Generate routine correspondence (emails, memos, updates) using established guidelines and templates - Support organization and consistency of written materials across projects - Data Analysis and Research - Assist in gathering, analyzing, and presenting data to support decision-making processes within the organization - Documentation & Reporting - Participate in team and project meetings as appropriate - Assist with meeting preparation (agendas, materials, logistics) - Document meeting minutes, decisions, and action items and distribute summaries as needed - Maintain organized digital files and folders to ensure easy access and version control - Support documentation of processes, workflows, and standard operating procedures - Project Management - Update and maintain project plans, tasks, and timelines using Smartsheet and other project management tools - Track action items, deadlines, and deliverables to support project progress - Assist in creating project tools, trackers, templates, and workflows Required Qualifications: - Currently enrolled in or recently graduated from an undergraduate or graduate program (business, education, communications, project management, or related field preferred) - Strong written and verbal communication skills - High attention to detail and strong organizational skills - Ability to manage multiple tasks and meet deadlines - Proficiency with Microsoft Office, MS Teams, and/or Google Workspace Preferred Qualifications: - Familiarity with Smartsheet or other project management tools (e.g., Asana, Trello, Monday.com) - Possesses an interest in education industry, enrollment management, operations, or business process improvement - Experience creating templates, trackers, or process documentation Required Skills: Microsoft Office, MS Teams, Google Workspace, Smartsheet, Project Management Tools, Process Documentation, Data Analysis