Associate Account Manager

Summary: Pacscape fosters strong relationships and makes business decisions that positively impact all we encounter. The Associate Account Manager will be responsible for a small portfolio and support Account Managers and Field Managers by providing administrative support, design support, documentation, and service tracking while developing skills toward future full Account Manager responsibilities. Responsibilities: - Maintain customer records, proposals, and communications in Aspire/CRM systems - Track service requests, open tickets, and ensure timely completion and invoicing support - Assist with preparing enhancement proposals, bid documentation, and service reports for Account Managers in the market - Support annual budget preparation by gathering data and organizing materials for assigned portfolio - Provide follow-up communications after customer interactions to ensure clarity and resolution - Assist internal coordination between Field Managers, Branch Managers, and estimating/design teams - Assist Account Managers in the market with additional design needs - Respond to customer inquiries within 24 hours under Branch Manager or mentor guidance - Document customer concerns and relay action items to field leadership - Attend onsite meetings as needed - Assist in selling landscape enhancements in line with customer needs and business goals under the supervision of Branch Manager - Assist other Account Manager with identifying enhancement opportunities and preparing proposal drafts Required Qualifications: - Associate or Bachelor's degree in horticulture or related field preferred - 1–3 years of related experience - Completion of the Account Manager Trainee program - Strong organizational and administrative skills - Proficiency with Microsoft Office Suite and CRM platforms - Professional communication skills with customers and internal teams Required Skills: Microsoft Office Suite, CRM platforms, Horticulture, Account Manager Trainee program, Administrative skills