Systems Administrator I

Summary: Pacific Service Credit Union is committed to strategic growth through trust, innovation, and operational excellence. The Systems Administrator I is responsible for supporting and maintaining the organization’s enterprise IT infrastructure to ensure performance, security, and reliability of critical systems, while also contributing to system maintenance, security, and incident response in a regulated financial services environment. Responsibilities: - Perform routine maintenance and operational support for server, network, and hybrid infrastructure systems in accordance with established procedures and standards - Execute day-to-day system administration tasks, including user account management, endpoint configuration, and support of core services such as directory services, DNS, and DHCP - Monitor system health, alerts, and performance metrics using established tools; respond to issues by following documented procedures and escalating as appropriate - Execute patch management activities, including system updates and vulnerability remediation tasks, in alignment with defined schedules and security requirements - Assist in the implementation and maintenance of security controls, including endpoint protection and configuration baselines, under the guidance of senior administrators - Utilize IT Asset Management (ITAM) and endpoint management tools to support device monitoring, software deployment, and remote system administration - Support the deployment, configuration, and maintenance of enterprise applications and infrastructure tools as directed - Troubleshoot routine system, application, and connectivity issues, documenting findings and resolutions in accordance with team standards - Escalate complex, high-impact, or unresolved technical issues to senior administrators following established escalation procedures - Assist with backup operations, including monitoring, reporting, and basic file or system restoration tasks - Support disaster recovery and business continuity activities, including participation in testing and documentation updates - Follow established change management processes, including documentation, approvals, and participation in scheduled CAB activities - Maintain accurate and up-to-date documentation of systems, configurations, and operational procedures - Collaborate with team members on infrastructure tasks and projects, providing support on assigned workstreams - Provide regular updates on assigned tasks, incidents, and operational activities to IT leadership and team members - Adhere to organizational IT policies, security standards, and regulatory requirements applicable to a financial services environment - Provide support to the IT Helpdesk Automated Call Distribution (ACD) call group as operational demands require - Provide on-call and after-hours support for infrastructure systems requiring technical analysis and intervention - Provide technical support to branch locations and assist with hardware, workstation, and peripheral troubleshooting - Assist with maintenance of backup systems, including file and system restoration, monitoring, and reporting - Assist in disaster recovery planning, testing, and execution as required - Perform additional network support tasks as recommended by senior administrators or directed by leadership - Provide cross-functional support outside primary domain as needed, following established procedures and escalation guidelines - Contribute to company innovation and continuous improvement. Foster a culture of evolution by adapting to changes, optimizing processes, and contributing to the growth and success of the organization - Demonstrate accountability in your work by taking ownership of responsibilities, setting clear goals, meeting deadlines, and delivering high-quality results. Act with integrity, follow through on commitments, and uphold professional standards - Support and uphold company culture by aligning your work with the credit union’s mission and values, contributing to a positive, high-performing environment - Demonstrate dependable performance including attendance and punctuality, recognizing that it is essential to organizational excellence and operational success - Comply with all anti-money laundering laws, including the Bank Secrecy Act, OFAC regulations, and the USA PATRIOT Act, as well as all related policies and procedures Required Qualifications: - Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience - One (1) to three (3) years of experience supporting IT systems, infrastructure, or helpdesk operations, preferably within a regulated or financial environment - Hands-on experience supporting Active Directory environments, including user and group administration and basic Group Policy management - Experience supporting Microsoft 365 environments, including user and license administration, and familiarity with Microsoft Intune for endpoint management and device compliance - Exposure to or hands-on experience with cloud platforms (e.g., Microsoft Azure, AWS), including basic virtual machine and storage concepts - Foundational knowledge of system administration, infrastructure support, and basic network troubleshooting - Working knowledge of IT security principles and best practices - Familiarity with enterprise backup (Veeam, Commvault), monitoring (Solarwinds), ticketing (Service Now, Fresh Service), and endpoint management systems (Sophos, CrowdStrike) - Ability to prioritize and manage multiple tasks while maintaining attention to detail - Effective communication skills, both written and verbal - Demonstrated ability to work independently as well as collaboratively within a team environment - Ability to follow established procedure and work under general supervision while developing technical skills - Excellent oral and written communication skills, required - Must be proficient in computer programs (e.g., Microsoft Office Suite) Preferred Qualifications: - Relevant entry-level industry certifications in systems administration, cloud platforms, or security, preferred - Familiarity with common scripting languages such as PowerShell are preferred Required Skills: Systems administration, Active Directory, Group Policy management, Microsoft 365 administration, Microsoft Intune, Cloud platforms, Microsoft Azure, AWS, Network troubleshooting, IT security principles, Enterprise backup systems, Veeam, Commvault, Monitoring tools, Solarwinds, Ticketing systems, Service Now, Fresh Service, Endpoint management systems, Sophos, CrowdStrike, PowerShell scripting, Microsoft Office Suite, Task prioritization, work collaboratively Benefits: Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents., 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service., Bonus program: All employees are rewarded for attaining our annual organizational goals., Tuition Reimbursement program for employees eligible after six months of service., Recognition program where employees can be nominated by management, their peers or by members., Employee referral bonus., Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service., Employees are eligible to receive a consumer loan rate discount, Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave.