Inside Sales Support Representative

Summary: Pacific Seafood is a family-owned organization committed to providing the healthiest proteins and being the employer of choice in the community. The Inside Sales Support Representative plays a key role in supporting the sales team and ensuring customer satisfaction through effective communication and order management. Responsibilities: - Conduct sales calls - Provide coverage for salespeople as needed - Present and promote new products to customers, highlighting their benefits and features - Manage order processing efficiently from receipt to shipment - Handle incoming phone calls promptly and professionally - Take orders from customers with clarity and accuracy, ensuring timely delivery and customer satisfaction - Complete, process, and maintain all necessary paperwork and records - Collaborate with the customer service team to address inquiries and resolve issues promptly and professionally - Conduct research to identify and resolve customers' disputes and problems according to established guidelines - Take proactive measures to identify and address transportation and delivery issues, ensuring smooth and timely logistics operations - Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position Required Qualifications: - One year certificate from college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience Preferred Qualifications: - Knowledge of order processing systems - Knowledge of Microsoft Word and Excel Required Skills: Order processing systems, Microsoft Word, Microsoft Excel, Sales calls, Issue resolution Benefits: Health insurance benefits options, including medical, prescription, vision, dental, basic group life and short term disability., Flexible spending accounts for health flex and dependent care expenses, 401(k) Retirement Plan options with generous annual company profit sharing match, Paid time off for all regular FT team members, to include sick days, holiday pay, vacation, and personal time, Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members, Product purchase program