Administrative Assistant (Senior Health)

Summary: One Medical is a primary care solution aiming to transform healthcare by making it more affordable and accessible. The Senior Health Administrative Assistant will serve as an ambassador for patients aged 65 and older, ensuring an exceptional in-office experience and supporting the practice's operations. Responsibilities: - Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary - All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc - Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc - Master our technology suite including but not limited to Slack, G-suite, Zoom, in order to interact with team members and patients and complete daily work - Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization Required Qualifications: - At least 1 year of experience in high touch customer or patient facing roles - Strong written and verbal communication skills - Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams - A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges - Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously Required Skills: Customer Service, Patient Facing Experience, Feedback-driven Teamwork, Computer Proficiency, Software Navigation, Typing, Internet Navigation, Use of Multiple Software Systems, Insurance Knowledge, Billing Knowledge, Empathy, Compassion, Forward Thinking, Persistence Benefits: Paid sabbatical for every five years of service, Free One Medical memberships for yourself, your friends and family, Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues, Competitive Medical, Dental and Vision plans, Pre-Tax commuter benefits, PTO cash outs - Option to cash out up to 40 accrued hours per year, 401K match, Credit towards emergency childcare, Company paid maternity and paternity leave, Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance, Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance, Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%., UpToDate Subscription - An evidence-based clinical research tool, Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education, Rounds - Providers end patient care one hour early each week to participate in this shared learning experience, Discounted rate to attend One Medical’s Annual REAL primary care conference