Inside Sales Representative

Summary: Omega Force Appliance Repair is one of the largest appliance repair providers in Minnesota, seeking an Inside Sales Representative to join their fast-growing team. The role involves generating new revenue through handling inbound sales inquiries and building relationships with existing customers. Responsibilities: - Answer a large volume of incoming sales calls per day - Handle a significant number of online and text message live chat conversations with prospects and customers - Monitor inbound sales e-mail box and respond promptly to inquiries - Work closely with our marketing department to test a variety of call scripts, pricing strategies, and selling approaches - Follow-up on leads and in-progress jobs - Build strong relationships with your assigned accounts - Track all sales opportunities within a CRM system, and drive towards moving every opportunity through the sales process with effective follow-up, negotiation and ultimately winning deals - Act as a single point of contact for your accounts, providing quotations, handling status inquiries, and assisting with other needs/inquiries - Follow-up regularly with your customers to ensure satisfaction, address any issues, and assess potential for additional sales opportunities - Prospect for new customers when time allows Required Qualifications: - At least 1-2 years of recent sales experience (outbound sales, inside sales, phone sales, retail sales, or in-person/outside sales) - Capacity for multi-tasking, staying organized, setting priorities, and managing time effectively - Friendly, fun and outgoing personality - Great at multi-tasking in a fast paced environment - Excellent at building relationships - Very organized with strong attention to detail - Confident with a friendly and enthusiastic phone presence - Great at timely and thoughtful follow-up - Quick on your feet and quick to absorb and remember new information - Strong drive for growth and success Preferred Qualifications: - Previous sales training is a plus - BA/BS/vocational degree preferred, but not required (with ability to demonstrate sufficient previous experience) Required Skills: Inbound sales, Phone sales, Live chat communication, CRM system usage, Sales follow-up Benefits: Health Insurance, Retirement Savings Account (401k), Flexible Spending Plans for Medical Expenses and Dependent Care, Paid Time Off (PTO), Paid Holidays, 401(k), 401(k) matching, Dental insurance