Senior Salesforce Product Analyst

Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences. The Sales & Partners Technology Team Within TDI, the Sales and Partners Technology team focuses directly on accelerating Okta's growth by empowering our massive global ecosystem of channel partners, distributors, and system integrators. We act as the vital bridge between strategic business goals and robust technical execution. Our team is responsible for designing, implementing, and optimizing the digital experiences and systems that support our partners throughout their entire lifecycle. About the Role We are looking for a Senior Product Analyst to join the Sales and Partners technology team within the Partners pod. In this role, your work will bridge the gap between business needs and technical solutions to drive enhanced user experience and operational success, with a specific focus on collaborating closely with our Partner Program and Partner Operation teams. Our Partner Ecosystem Growth strategy expands market reach through indirect channels by powering the technical, commercial, and marketing infrastructure that enables partners to source, co-sell, and deliver Okta solutions. The partner portal, a core product within this ecosystem, provides a seamless digital platform for partner enablement and program benefit administration—supporting capabilities such as deal registration, pipeline visibility, co-marketing activation, and co-sell coordination. Your work directly boosts channel revenue by empowering partners with the self-service tools and data they need to effectively manage their business. Partners have deep strategic customer relationships in addition to multiplying coverage in markets we can't cost-effectively reach directly — and co-sell deals close at higher win rates because partners bring relationships, implementation credibility, and local trust that no direct team can replicate. What you will do Requirements Gathering and Analysis: Work closely with the Global Partner Program and Strategy team, Partner Operations team to understand their requirements and challenges, translating them into detailed and actionable user stories. Solution Design Collaboration: Collaborate with developers and administrators to facilitate design, configure, and enhance digital interfaces, self-service tools, and solutions that empower the partner sales ecosystem. Stakeholder Collaboration: Partner extensively with Global Partner Program and Strategy and Partner Ops teams to design and enhance platforms that support Direct and Channel Sales teams. System Integrations: Collaborate with technical teams to own OOTB configurations & integrations between Salesforce, Okta’s Partner Portal, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex.partner account and contact, accreditation and certification, partner badges, program benefit administration,  and partner program performance, etc.). Systems Configuration & Administration: Manage and configure integrations between Salesforce, Okta Partner Portal, and downstream systems to maintain seamless data synchronization. Serve as the functional lead for automating workflows related to partner accounts, certifications, deal registration, and pipeline visibility. Data Management and Reporting: Ensure the integrity and accuracy of partner data through effective management practices. Create and maintain reports and dashboards to provide partner program performance and pipeline visibility, including  insights into key deal registration, referral registration, project registration and co-sell, co-market, and co-build performance metrics. Quality Assurance and Testing: Develop and execute comprehensive test plans to validate the functionality and performance of partner-facing solutions, downstream system functionalities and supporting internal workflows - including ad hoc regression testing for cross-functional initiatives impacting partner experience and/or partner-related data Documentation: Author and maintain end-to-end customer journey maps, ensuring that technical and user documentation for partner ecosystems is accessible and easily understandable. What you will bring Salesforce & PRM Mastery: 5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM) Salesforce Sales Cloud, Service Cloud, and contexts. Knowledge of and CPQ is a plus System Architecture: Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems, partner portals, and cross-functional learning management systems and tools. Lifecycle Management: Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support. Process Innovation: A strong problem-solving mindset focused on continuous process improvement, operational efficiency, and creating seamless partner experiences. Critical Thinking: Ability to translate complex business requirements into scalable, high-quality technical solutions. Why Join Us: You will work in a fast-paced, innovative environment that values continuous learning and professional growth. This role offers the opportunity to collaborate with cross-functional teams to make a direct impact on the business while driving strategic improvements for our partners. As a key contributor, you will help shape the future of our partner ecosystems and overall operational landscape. #P22872_3457387 #LI_Hybrid The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.