Summer 2026 Intern: Customer Service Operations Strategy

Summary: Office Depot is a global leader in food & beverage ingredients, and they are seeking a Summer 2026 Intern for Customer Service Operations Strategy. This role involves collaborating with the Industrial Spices team to enhance customer operations and improve order execution while developing foundational skills in process optimization and data analysis. Responsibilities: - Drive Operational Visibility: Maintain and update action trackers for key buckets (past due, allocated/packed with/without appointments, not allocated/not packed, holds) and ensure items have clear owner + next step documented - Improve Order Execution: Document the as-is order cycle, create process maps/flowcharts, identify handoff gaps (especially credit/incomplete releases), and propose clear “to-be” handoffs - Standardize Communication: Develop standardized templates/decision trees for proactive customer updates (e.g., when an order is delayed, on hold, unappointed, or awaiting pickup) aligned to the execution pipeline - Enhance Request Quality: Establish “minimum context” standards for internal requests (customer name, reason, required action) to increase efficiency in researching order-only asks; maintain a simple intake template for planners/teams - Support Continuous Improvement: Analyze recurring root-cause themes surfaced in the stand-up for delays (e.g., pricing holds, credit holds, spec/material issues) and recommend practical quick wins (documentation, trigger points, checklists, ownership changes) - Build Playbooks: Create repeatable resources (templates, guides, process maps), to support team efficiency and consistency Required Qualifications: - Currently pursuing a Bachelor's or Master's in Supply Chain, Business, Operations, Analytics, Communications, or related. (Master's degree preferred) - Advanced Excel and comfort working with operational datasets and trackers used for daily execution reviews - Strong written and verbal communicator - Process-oriented with a high attention to detail - Comfort in a fast-paced, high-visibility environment and ability to manage multiple workstreams without losing accuracy Required Skills: Excel, Process Optimization, Data Analysis, Process Mapping, Operational Datasets, Stakeholder Engagement Internship Start Date: Start in 2026 Summer Benefits: Interns with a permanent address more than 35 miles from the work location are eligible for a stipend to offset relocation and housing costs., Professional development – continuous learning & development opportunities, mentorship, and exposure to leadership and cross functional teams., Inclusive Culture – join a diverse global team that values curiosity, collaboration, innovation, and sustainability – bring your authentic self to work every day.