Odoo→
Functional Support Specialist
Entry LevelHybrid
Location
San Francisco Bay Area
Salary
$63k–$79k/yr
Experience
Not specified
Posted
4 days ago
Skills
odoo saas/cloud-based applicationsg suiteerp
Job Description
Summary: Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. As a Functional Support Specialist, you will provide solutions to small and medium-sized business customers, ensuring their satisfaction through effective communication and collaboration with various teams.
Responsibilities:
- Become proficient in utilizing Odoo's SaaS/Cloud-based applications
- Prioritize and implement innovative solutions for resolving customer inquiries
- Effectively communicate ideas and solutions to customers using written and verbal methods
- Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
- Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
- Actively participate in testing new and updated products, offering insights for improvement
- Address Tier 1 and 2 issues via email, chat, and phone
- Collect and convey user feedback to the product team to contribute to feature development
Required Qualifications:
- Bachelor's degree
- SaaS familiarity and knowledge of G Suite
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn quickly
- Thrive in a critical learning and social setting, embracing new challenges and opportunities
Preferred Qualifications:
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Previous work experience in a fast-growing startup environment
- Sociable and outgoing
Required Skills: Odoo SaaS/Cloud-based applications, G Suite, ERP
Benefits: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits, PTO (Paid-time-off), paid sick days, and paid holidays, Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals, $100 towards a work-from-home office setup, Evolve in a nice working atmosphere with a passionate, growing team!, Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!, Company-sponsored events for groups of 6+ employees
Benefits
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
$100 towards a work-from-home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees