Relationship Mgr., HFS

Relationship Mgr., HFS Location: Hong Kong About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Northern Trust Hedge Fund Services (NTHFS) partners with some of the most sophisticated alternative asset managers in the world. The Relationship Manager (RM) is instrumental to ensuring the ongoing success of NTHFS client relationships. The RM is primarily responsible for managing both external client and internal shared service relationships.  On a daily basis, the RM should exhibit an excellent working knowledge of NTHFS and NT to assist clients and ensure we are demonstrating service excellence throughout the business and across the bank. The RM must be able to work in a fast-paced environment and to manage multiple projects and clients simultaneously both independently and as part of a team. Knowledge/Skills Experience within middle office, fund administration, prime brokerage, asset management or consulting Superb organizational skills, with the ability to multi-task and at the same time meet client needs Exceptional presentation skills in formal and informal environments, small and large groups Excellent grammar, written and oral communication skills Adaptive, flexible style with the ability to work in a dynamic, fast-paced environment Strong decision-making abilities, impeccable integrity and the ability to present technical and strategic information in a clear & effective manner Expertise in one or more asset classes and roles, and familiarity with operations, treasury, trading, accounting and the alternatives space overall Passion for learning, self-starter and strong technology skills Bachelor’s degree in Finance, Accounting or related discipline; Master’s degree a plus Responsibilities Build and strengthen C-suite client relationships, proactively engage business owners on topics of interest to them, identify opportunities to cross sell and execute to meet and exceed business and team goals. Create and sustain a culture of transparency, candid feedback, collaboration and the “we” mentality. Develop complete understanding of client's business and objectives, goals and market challenges. Collaborate with clients and service teams to improve processes, reduce risk and enhance the quality of our services. Ensure overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners. Coordinate and facilitate investor and client due diligence sessions. Coordinate Client Service Reviews (4 times per year) and subsequent reporting internal stakeholders and senior management. Cross-sell HFS and bank services and participate in development of solutions to meet client needs. Own client P&L and manage client profitability, understand competitive environment, develop pricing strategies, and works with team to enhance profitability. Proactively manage re-pricing as needed. Act as subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level in any specific area (ex. Operations, accounting, investor services) Identify complex business and operational problems and provide solutions to drive continuous improvement in quality of service deliverables and internal efficiency Coordinate and manage client training on technology and tools. Act as a point of escalation to the client and shared service teams.  Manage difficult conversations and escalations (both internal and external) as needed. Conduct activities that are large in scope, cross-functional and technically difficult. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater.