College Intern 1-4 (PCN 25IN1909)

Summary: The North Carolina Department of Agriculture and Consumer Services is seeking a College Intern to support the Department of Transportation and Public Facilities (DOT&PF) in Anchorage, AK. This internship will provide hands-on training in IT customer service, helping interns develop skills in computer support and technical assistance while contributing to the mission of keeping Alaska moving. Responsibilities: - Help build skills and knowledge based in computer support and technical skills around computers, systems, and software - Provide excellent support to Department of Transportation & Public Facilities users via phone, email, and instant messaging - Inventory, image, and wipe computers - Learn the IT ticketing system - Help solve coworker’s computer troubles Required Qualifications: - Currently accepted, enrolled, and attending an accredited college in an undergraduate degree program while maintaining an academic load of at least six credit hours per semester (eight credit hours per quarter) - In good standing with a cumulative grade point average of 2.0 or higher - Have successfully completed training as a College Intern 1 or 24 semester (36 quarter) hours of coursework in the degree program - Have successfully completed training as a College Intern 2 or 56 semester (84 quarter) hours of coursework in the degree program - Currently enrolled in and attending upper division classes in a declared major related to the body of work to be performed - Have successfully completed training as a College Intern 3 or 88 semester (132 quarter) hours of coursework in the degree program of which at least 12 semester (16 quarter) hours were upper division coursework in a declared major directly related to the assigned duties and responsibilities - Academic transcripts and/or tuition billings may be construed as proof of enrollment - Appointment and retention in this class series is restricted to students actively pursuing an undergraduate degree program in an accredited college and maintaining an academic load of at least six semester (eight quarter) credit hours per semester (quarter) Required Skills: Computer Support, IT Ticketing Systems, Computer Imaging, Computer Wiping Benefits: OT Eligible, Career advancement opportunities in multiple departments are available as well as training and flexible work schedules – especially during spring, winter, and summer breaks., After training and with supervisor approval, this position may be eligible for in-state teleworking options., Health insurance, which includes employer contributions toward medical/vision/dental, Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit), Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents), Group-based insurance premiums for Long-term and short-term disability, Group-based insurance premiums for Accidental Death and Dismemberment, Group-based insurance premiums for Long-term care (self and eligible family members), Group-based insurance premiums for Supplemental Survivor Benefits, Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expenses, Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS), Matching employer contribution into a defined contribution program (new employees), Employer contribution into a defined benefit or defined contribution program (current employees), Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security, Option to enroll in the Alaska Deferred Compensation Program, Personal leave with an accrual rate increase based on time served, Twelve (12) paid holidays a year