Manager - Service Experience - Natick

Summary: Nordstrom is a leading fashion retailer, and they are seeking a Service Experience Manager. In this role, you will mentor your team, drive service initiatives, and create business plans to enhance customer experiences and meet sales goals. Responsibilities: - Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards - Recruit, hire, train, develop and motivate your team – their success is your success - Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales - Create a solid business plan that enables your team to work together to meet service and sales goals - Support the success of your department by driving continuous improvements Required Qualifications: - 1+ years of successful retail management experience - The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders - Exceptional customer service skills and a passion to inspire others to deliver outstanding service - Dynamic leadership skills and a proven ability to motivate and develop future leaders - A proven track record of using key metrics to identify opportunities and drive business - Effective communication skills - The ability to work a flexible schedule based on business needs, including evenings and weekends Preferred Qualifications: - For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred - For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred Required Skills: Retail Management, Customer Service, Business Metrics Analysis Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.