Customer Care Specialist 1 - Nevada (Remote)

Summary: Nordstrom is a leading fashion retailer seeking a Customer Care Specialist 1 to provide exceptional service in a remote call center environment. The role involves troubleshooting customer inquiries, processing orders, and ensuring customer satisfaction during peak events. Responsibilities: - Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers - Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts - Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts - Process orders and enter data into order entry system via incoming phone contacts - Track customer packages - Other duties as assigned Required Qualifications: - 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage - The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations - Excellent communication skills - The ability to work in a fast-paced environment and demonstrate a high sense of urgency - Understanding of computer systems and troubleshooting issues with minimal assistance - Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times - A quiet, distraction free, secure home workspace - The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership - Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Cellular Based, Satellite Internet, or Wi-Fi) Required Skills: Order Entry Systems, Computer Troubleshooting, High-speed Internet Connectivity Benefits: Work from Home Subsidy! $50/month, Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, This position may be eligible for performance-based incentives/bonuses., Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.