Asset Protection - Agent - The Shops at La Centera

Summary: Nordstrom is a retail company focused on providing a safe environment for customers and employees. The Asset Protection Agent is responsible for preventing theft, ensuring safety, and conducting investigations to protect company assets. Responsibilities: - Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance - Identify theft trends by leveraging technology, reporting and surveillance tactics - Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards - Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems - Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams - Use video systems to monitor theft activity and support investigations - Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies - Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies - Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store - Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid - Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc - Testify in court when summoned for criminal and/or civil cases - Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement Required Qualifications: - The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment - Have detailed, clear and concise verbal and written skills - Good interpersonal and communication skills - The ability to maintain a high level of confidentiality - A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior - Accountability, initiative, and a high level of ownership - The ability to work a flexible schedule based on business needs - Meet any state and local licensing requirements Preferred Qualifications: - Experience in investigative, asset protection and security procedures Required Skills: Investigative procedures, Asset protection strategies, Surveillance systems Important Skills: Emergency response training Nice-to-Have Skills: Calm demeanor, Decision making Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.