Nordstrom→
Asset Protection - Agent - The Shops at La Centera
Entry LevelOn-siteFull-time
Location
San Antonio, TX
Salary
$45k–$47k/yr
Experience
Not specified
Posted
1 month ago
Skills
investigative proceduresasset protection strategiessurveillance systemsemergency response trainingcalm demeanordecision making
Job Description
Summary: Nordstrom is a retail company focused on providing a safe environment for customers and employees. The Asset Protection Agent is responsible for preventing theft, ensuring safety, and conducting investigations to protect company assets.
Responsibilities:
- Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance
- Identify theft trends by leveraging technology, reporting and surveillance tactics
- Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards
- Identify, escalate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems
- Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams
- Use video systems to monitor theft activity and support investigations
- Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies
- Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies
- Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store
- Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid
- Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc
- Testify in court when summoned for criminal and/or civil cases
- Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement
Required Qualifications:
- The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment
- Have detailed, clear and concise verbal and written skills
- Good interpersonal and communication skills
- The ability to maintain a high level of confidentiality
- A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior
- Accountability, initiative, and a high level of ownership
- The ability to work a flexible schedule based on business needs
- Meet any state and local licensing requirements
Preferred Qualifications:
- Experience in investigative, asset protection and security procedures
Required Skills: Investigative procedures, Asset protection strategies, Surveillance systems
Important Skills: Emergency response training
Nice-to-Have Skills: Calm demeanor, Decision making
Benefits: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources, 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
Benefits
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.