Customer Service Representative I (6:00am-2:30pm M-F)

Summary: Niagara Bottling is seeking a Customer Service Representative I to join their team. This role involves providing first-level support for internal and external customers, scheduling delivery appointments, resolving inquiries, and ensuring customer satisfaction. Responsibilities: - Schedule customer delivery appointments and/or customer pickup appointments (50%) - Opportunity to advocate for the customer by resolving and assist with inquiries and concerns (25%) - Track customer delivery appointments and/or customer pickup appointments (25%) - Assigned low volume accounts for management - Acts as an advocate for the customer with a balanced and objective approach - Responds to all customer emails/inquiries within 30 minutes and have resolution by EOD or within 24 hours if received after noon - Ownership of customer satisfaction and drives success through identifying opportunities, problem solving and leading solution development efforts - Awareness of all SKU’s in the customer portfolio and sourcing options for all items - Researches inventory imbalances using all available resources and is proactive in identifying root causes, corrective actions and solutions - Completes a weekly customer scorecard and understands how key metrics drive success including order volatility/smoothing, forecast vs demand, dynamic sourcing and customer behavior - Maintains a compliant Open Order Report - Utilizes the resources available to develop their analytical, interpersonal and problem solving skills and further their Niagara knowledge - Establishes productive professional relationships with key personnel across the organization with an emphasis on Production Planning, Sales, and Operations - Monthly/Quarterly Customer Updates and Presentations - Responsible for interdepartmental cross training and understanding the supply chain process - Consistent punctually and attendance is an essential function of the job Required Qualifications: - 0 Years – Experience in Field or similar manufacturing environment - 0 Years – Experience in Position - 0 Years – Experience managing people/projects - High School Diploma Preferred Qualifications: - 2 Years– Experience in Field or similar manufacturing environment - 2 Years – Experience working in Position - 0 Years – Experience managing people/projects - Bachelor's Degree in a related field or equivalent work experience Required Skills: Manufacturing Environment Experience, Customer Service, Order Scheduling, Inventory Management, Supply Chain Process Knowledge, Customer Advocacy, Prioritization Benefits: Paid Time Off for holidays, sick time, and vacation time, Paid parental and caregiver leaves, Medical, including virtual care options, Dental, Vision, 401(k) with company match, Health Savings Account with company match, Flexible Spending Accounts, Expanded mental wellbeing benefits including free counseling sessions for all team members and household family members, Family Building Benefits including enhanced fertility benefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursements, Income protection including Life and AD&D, short and long-term disability, critical illness and an accident plan, Special discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc., Tuition reimbursement, college savings plan and scholarship opportunities, And more!