Receptionist

Job Overview Summary:   

Direct the overall administrative activities in accordance with current applicable Federal, State, and local standards, guidelines and regulations, and as directed by the Administrator and Business Office Manager, to assure that proper administrative procedures are always maintained. 

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below. 

Functions: 

• Answers phones and transfers calls to appropriate staff members as well as takes clear and concise messages. 
• Greet visitors as they enter the facility.   Provides direction to visitors, residents, and vendors as well as maintains the visitor log.  
• Understands the emergency procedures and adheres to them. Responds to residents/staff/visitors/building emergencies by following established procedures and policies including placing all appropriate phone calls for assistance/notification.  
• Maintains an orderly work area.  
• Exhibits appropriate behavior and appropriate conversation with staff, residents and in front of residents, visitors and vendors.  
• Maintain resident confidentiality; treat residents with kindness, dignity and respect.  
• Is familiar with and complies with Resident's Rights, assure resident safety and promptly report all complaints, accidents and incidents to supervisor.  
• Attends and participates in orientation, educational in-services and required annual training.  
• May assist the Business Office Manager with A/R, A/P, billing and resident account functions.  
• Assists with special projects and other duties as requested.  

Qualifications: 

A minimum of a high school education or high school equivalency diploma. (Required). Prior experience in the long-term care environment (Preferred). 

Knowledge and Skills: 

• Customer Service Oriented 
• Detail oriented  
• Ability to use a computer  
• Demonstrates organizational and critical thinking skills 
• Strong interpersonal skills 
• Ability to work independently, problem solve and make decisions as necessary 
• Ability to create a resident-centered environment 
• Knowledge of policies and procedures and state and federal regulations 

Required Responsibilities: 

Successful demonstration of work standards, quality work product, productivity, and job knowledge are standard expectations for all company employees. 

Core Competencies: 

• Caring/Compassion 
• Accountability 
• Dependability 
• Adaptability/Flexibility 
• Effective Communication  
• Confidentiality  
• Team Player 
• Dedication 

Physical Demands

Shoe the amount of time on-the-job in the following physical activities by checking the appropriate boxes below.

Amount of Time

	None	Occasionally up to 1/3	Frequently 1/3 to 2/3	Constantly 2/3 or more
Stand				x
Walk				x
Sit			x
Talk or hear				x
Finger, handle or feet				x
Push/pull			x
Stop, kneel, crouch or crawl		x
Reach with hands and arms				x
Taste or smell	x

This job requires that force be exerted by weight being lifted, carried, pushed, or pulled. Show how much and how often by checking the appropriate boxes below.

	None	Occasionally up to 1/3	Frequently 1/3 to 2/3	Constantly 2/3 or more
Up to 10 lbs				x
Up to 20 lbs			x
Up to 50 lbs			x
Up to 100 lbs	x
> 100 lbs	x

 

This job has special vision requirements.

• Close Vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)
• No Special Vision Requirements

This job has special hearing requirements.

• Ability to hear alarms on equipment
• Ability to hear client call
• Ability to hear instructions from physician/department staff